Liderança e administração avançadas
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Liderança e administração avançadas

Liderança e administração avançadas


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About the Book

A estratégia das organizações públicas é também levada a cabo pelas partes interessadas, nomeadamente os utilizadores. Estes exigem serviços públicos de qualidade, o respeito estrito dos princípios do serviço público (continuidade dos serviços de transporte, etc.), a transparência e a pertinência das despesas públicas. O utilizador é considerado cada vez mais como um cliente que deve ser satisfeito através da adoção de práticas do sector comercial (abordagem de qualidade, personalização dos serviços e da comunicação, etc.). Assim, o objetivo de uma administração pública é assegurar o funcionamento dos serviços de interesse geral. A produção de um bem público tem como objetivo responder gratuitamente ou quase gratuitamente às necessidades da comunidade. Não são necessariamente rentáveis do ponto de vista financeiro. Por conseguinte, são negligenciados pelas organizações privadas que procuram o lucro.


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Product Details
  • ISBN-13: 9786207965304
  • Publisher: KS Omniscriptum Publishing
  • Binding: Paperback
  • Language: Portuguese
  • Returnable: N
  • Weight: 127 gr
  • ISBN-10: 6207965302
  • Publisher Date: 20 Aug 2024
  • Height: 229 mm
  • No of Pages: 80
  • Spine Width: 5 mm
  • Width: 152 mm


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