Protecting Patron Privacy: A LITA Guide

Although privacy is one of the core tenets of librarianship, technology changes have made it increasingly difficult for libraries to ensure the privacy of their patrons in the 21st century library. This authoritative LITA Guide offers readers guidance on a wide range of topics, including • Foundations of privacy in libraries • Data collection, retention, use, and protection • Laws and regulations • Privacy instruction for patrons and staff • Contracts with third parties • Use of in-house and internet tools including social network sites, surveillance video, and RFID

Table of Contents:
Preface Acknowledgements Chapter 1. Introduction by Bobbi Newman Chapter 2. Foundations of Privacy in Libraries by Bonnie Tijerina and Michael Zimmer Introduction to Information Privacy What is information privacy? Origins of Privacy Rights Role of Privacy in Libraries Privacy and right to receive information Professional Commitment to Privacy Privacy in Action within Libraries Challenges to Privacy in Libraries Traditional Challenges Technological Challenges Chapter 3. Laws and Regulations by Deborah Caldwell-Stone and Michael Zimmer Introduction Legal Conceptualizations of Privacy Privacy Law and Regulation in the United States Privacy Law and Regulation for Libraries Chapter 4. Data: Collection, Retention, Use, and Security Section 1: Collection, Retention, Use, and Security by Matt Beckstrom Data collection Data Retention Data Use Data security Section 2 Risk, Benefits, and User Privacy: Evaluating the Ethics of Library Data by Andrew Asher Introduction “Big” data usage in Libraries Obtaining Consent Supporting Justice Data Practices for Libraries Chapter 5: Third Parties by Bill Marden Chapters 6 Library Tools: Social Network Sites, Surveillance, RFI by Bobbi Newman Chapter 7: Privacy Training for Staff and Patrons Section 1: The Data Privacy Project at Brooklyn Public Library by Melissa Morrone Introduction Workshop One Introduction to Library Privacy Issues Workshop Two Digital Privacy and Security Skills Reflection and Conclusion Section 2 Privacy Initiatives at The City University of New York (CUNY) by Martha Lerski and Stefanie Havelka Introduction Leonard Lief Library and Privacy Research Guide Audit Initiatve Information Literacy Classes: Mobile Privacy Issues “Access and Privacy”: Autumn Innovation event CUNY Initiatives LACUNY Institute and LACUNY Privacy Roundtable Office of Library Service Privacy Audit Graduate Center Interlibrary Loan (ILL) Conclusion Chapter 8 Conclusion About the Contributors