Buy books written by Donna Knapp Available at Bookswagon
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Donna Knapp

Donna Knapp

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1.
The ITSM Process Design Guide
The ITSM Process Design Guide
By: Donna Knapp
Publisher: J. Ross Publishing
No Review Yet
AED357
Binding:
Paperback
Release:
01 Aug 2010
Language:
English
International Edition
Ships within 24-26 Days Explain..
2.
A Guide to Customer Service Skills for the Service Desk Professional
A Guide to Customer Service Skills for the Service Desk Professional
By: Donna (ITSM Academy, Inc) Knapp, Donna (Knapp Associates, Inc.) Knapp
Publisher: Course Technology Ptr
No Review Yet
AED431
Binding:
PAPERBACK
Release:
27 Mar 2010
Language:
English
International Edition
Ships within 18-20 Days Explain..
3.
A Guide to Service Desk Concepts
A Guide to Service Desk Concepts
By: Donna Knapp, Knapp
Publisher: Cengage Learning
No Review Yet
AED234
Binding:
Paperback
Release:
14 Feb 2013
Language:
English
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