Ilona VassILONA VASS grew up in Vienna, Austria and has always been surrounded by music and dance, which influenced the concepts presented in this book. In her first career in aviation, she developed a deep interest in managing multicultural teams with a stron focus on building a harmonious and productive working environment. Ilona has lived and worked in China and Europe and currently resides in Australia. She is on an inspired mission to improve the way humans speak with each other and handle challenging conversations with ease and dignity. She helps people-leaders discover and expand their full potential in managing teams well and how to build an excellent everyday communication infrastructure, always keeping human originality in mind. Read More Read Less