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James L Heskett

James L Heskett

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1.
Service Breakthroughs
Service Breakthroughs
By: James L Heskett, James L. Heskett
Publisher: Free Press
No Review Yet
AED88
Binding:
Paperback
Release:
12 Sep 2007
Language:
English
International Edition
Ships within 14-16 Days Explain..
Print On Demand
Print On Demand (POD) titles : are those which have been especially printed by the Publisher / Vendor partner only after an order for them has been received. They are also classified as Non-Returnable.
Non-Returnable titles : are those which have been classified as Non-Returnable under any circumstance by International Publishers / Vendor partners.
2.
The Service Profit Chain
The Service Profit Chain
By: James L Heskett, Leonard A Schlesinger, W Earl Sasser
Publisher: Free Press
No Review Yet
AED116
Binding:
Hardback
Release:
10 Apr 1997
Language:
English
International Edition
Ships within 24-26 Days Explain..
3.
The Ownership Quotient
The Ownership Quotient
By: W. Earl, Jr. Sasser, James L Heskett, Joe Wheeler, James L. Heskett, W Earl Sasser
Publisher: Harvard Business School Press
No Review Yet
AED78
Binding:
Hardback
Release:
01 Dec 2008
Language:
English
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