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1.
Service Quality and Productivity Management
Service Quality and Productivity Management
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz
Publisher: Ws Professional
No Review Yet
AED62
Binding:
Paperback
Release:
06 Dec 2017
Language:
English
International Edition
Ships within 12-14 Days Explain..
Print On Demand
Print On Demand (POD) titles : are those which have been especially printed by the Publisher / Vendor partner only after an order for them has been received. They are also classified as Non-Returnable.
Non-Returnable titles : are those which have been classified as Non-Returnable under any circumstance by International Publishers / Vendor partners.
2.
Building a World Class Service Organization (Assessment Tool)
Building a World Class Service Organization (Assessment Tool)
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz
Publisher: Ws Professional
No Review Yet
AED62
Binding:
Paperback
Release:
31 Dec 2017
Language:
English
International Edition
Ships within 12-14 Days Explain..
Print On Demand
Print On Demand (POD) titles : are those which have been especially printed by the Publisher / Vendor partner only after an order for them has been received. They are also classified as Non-Returnable.
Non-Returnable titles : are those which have been classified as Non-Returnable under any circumstance by International Publishers / Vendor partners.
3.
Crafting the Service Environment
Crafting the Service Environment
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz
Publisher: Ws Professional
No Review Yet
AED62
Binding:
Paperback
Release:
04 Nov 2017
Language:
English
International Edition
Ships within 12-14 Days Explain..
Print On Demand
Print On Demand (POD) titles : are those which have been especially printed by the Publisher / Vendor partner only after an order for them has been received. They are also classified as Non-Returnable.
Non-Returnable titles : are those which have been classified as Non-Returnable under any circumstance by International Publishers / Vendor partners.
4.
Balancing Capacity and Demand in Service Operations
Balancing Capacity and Demand in Service Operations
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz
Publisher: Ws Professional
No Review Yet
AED62
Binding:
Paperback
Release:
31 Oct 2017
Language:
English
International Edition
Ships within 12-14 Days Explain..
Print On Demand
Print On Demand (POD) titles : are those which have been especially printed by the Publisher / Vendor partner only after an order for them has been received. They are also classified as Non-Returnable.
Non-Returnable titles : are those which have been classified as Non-Returnable under any circumstance by International Publishers / Vendor partners.
5.
Pricing Services and Revenue Management
Pricing Services and Revenue Management
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz
Publisher: Ws Professional
No Review Yet
AED62
Binding:
Paperback
Release:
07 Oct 2017
Language:
English
International Edition
Ships within 12-14 Days Explain..
Print On Demand
Print On Demand (POD) titles : are those which have been especially printed by the Publisher / Vendor partner only after an order for them has been received. They are also classified as Non-Returnable.
Non-Returnable titles : are those which have been classified as Non-Returnable under any circumstance by International Publishers / Vendor partners.
6.
Services Marketing: People, Technology, Strategy (Eighth Edition)
Services Marketing: People, Technology, Strategy (Eighth Edition)
By: Christopher H Lovelock, Jochen Wirtz, Christopher H. Lovelock, Christopher Lovelock, Jochen (Nus, S'pore) Wirtz
Publisher: World Scientific Publishing Company
No Review Yet
AED349
Binding:
Hardback
Release:
11 Apr 2016
Language:
English
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