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Jochen Wirtz

Jochen Wirtz

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1.
Essentials of Services Marketing
Essentials of Services Marketing
By: Jochen Wirtz, Patricia Chew, Christopher Lovelock
No Review Yet
AED406
Language:
English
Available
Ships within 2-4 Days Explain..
2.
Services Marketing: People, Technology, Strategy (Ninth Edition)
Services Marketing: People, Technology, Strategy (Ninth Edition)
By: Jochen Wirtz, Christopher Lovelock, Jochen (Nus, S'pore) Wirtz, Christopher (.) Lovelock
Publisher: World Scientific Publishing Company
5.0 (3)
AED284
Binding:
Paperback
Release:
29 May 2021
Language:
English
International Edition
Ships within 24-26 Days Explain..
3.
Intelligent Automation
Intelligent Automation
By: Jochen Wirtz, Ian Barkin, Pascal Bornet
Publisher: Lulu Press
5.0 (6)
AED322
Binding:
Hardback
Release:
11 Oct 2020
Language:
English
International Edition
Ships within 12-14 Days Explain..
Print On Demand
Print On Demand (POD) titles : are those which have been especially printed by the Publisher / Vendor partner only after an order for them has been received. They are also classified as Non-Returnable.
Non-Returnable titles : are those which have been classified as Non-Returnable under any circumstance by International Publishers / Vendor partners.
4.
Service Quality and Productivity Management
Service Quality and Productivity Management
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz
Publisher: Ws Professional
No Review Yet
AED61
Binding:
Paperback
Release:
06 Dec 2017
Language:
English
International Edition
Ships within 18-20 Days Explain..
Print On Demand
Print On Demand (POD) titles : are those which have been especially printed by the Publisher / Vendor partner only after an order for them has been received. They are also classified as Non-Returnable.
Non-Returnable titles : are those which have been classified as Non-Returnable under any circumstance by International Publishers / Vendor partners.
5.
Intelligent Automation: Welcome to the World of Hyperautomation: Learn How to Harness Artificial Intelligence to Boost Business & Make Our World More Human
Intelligent Automation: Welcome to the World of Hyperautomation: Learn How to Harness Artificial Intelligence to Boost Business & Make Our World More Human
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz, Ian Barkin, Pascal Bornet
Publisher: World Scientific Publishing Company
No Review Yet
AED160
Binding:
Hardback
Release:
22 Jan 2021
Language:
English
Available
Ships within 2-4 Days Explain..
Print On Demand
Print On Demand (POD) titles : are those which have been especially printed by the Publisher / Vendor partner only after an order for them has been received. They are also classified as Non-Returnable.
Non-Returnable titles : are those which have been classified as Non-Returnable under any circumstance by International Publishers / Vendor partners.
6.
Intelligent Automation: Welcome to the World of Hyperautomation: Learn How to Harness Artificial Intelligence to Boost Business & Make Our World More Human
Intelligent Automation: Welcome to the World of Hyperautomation: Learn How to Harness Artificial Intelligence to Boost Business & Make Our World More Human
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz, Ian Barkin, Pascal Bornet
Publisher: World Scientific Publishing Company
No Review Yet
AED131
Binding:
Paperback
Release:
22 Jan 2021
Language:
English
International Edition
Ships within 12-14 Days Explain..
Print On Demand
Print On Demand (POD) titles : are those which have been especially printed by the Publisher / Vendor partner only after an order for them has been received. They are also classified as Non-Returnable.
Non-Returnable titles : are those which have been classified as Non-Returnable under any circumstance by International Publishers / Vendor partners.
7.
Intelligen Automation
Intelligen Automation
By: Jochen Wirtz, Ian Barkin, Pascal Bornet
Publisher: Amazon Digital Services LLC - Kdp
No Review Yet
AED135
Binding:
Paperback
Release:
02 Mar 2024
Language:
Italian
International Edition
Ships within 12-14 Days Explain..
8.
Services Marketing People, Technology, Strategy Ninth Edition
Services Marketing People, Technology, Strategy Ninth Edition
By: Jochen Wirtz, Christopher Lovelock
Publisher: World Scientific
No Review Yet
AED78
Binding:
Paperback
Release:
01 Jan 2023
Language:
English
Available
Ships within 2-4 Days Explain..
9.
Services Marketing: People, Technology, Strategy (Ninth Edition)
Services Marketing: People, Technology, Strategy (Ninth Edition)
By: Jochen Wirtz, Christopher Lovelock, Jochen (Nus, S'pore) Wirtz, Christopher (.) Lovelock
Publisher: World Scientific Publishing Company
No Review Yet
AED558
Binding:
Hardback
Release:
29 May 2021
Language:
English
International Edition
Ships within 18-20 Days Explain..
10.
Understanding the Role of Business Analytics
Understanding the Role of Business Analytics
By: Hardeep Chahal, Jochen Wirtz, Jeevan Jyoti
Publisher: Springer
No Review Yet
AED471
Binding:
Paperback
Release:
19 Jan 2019
Language:
English
International Edition
Ships within 14-16 Days Explain..
11.
Essentials of Services Marketing
Essentials of Services Marketing
By: Jochen Wirtz, Patricia Chew, Christopher H. Lovelock, Christopher Lovelock
Publisher: Pearson Education Limited
No Review Yet
AED257
Binding:
Paperback
Release:
23 Feb 2018
Available
Ships within 2-4 Days Explain..
12.
Understanding the Role of Business Analytics
Understanding the Role of Business Analytics
By: Hardeep Chahal, Jochen Wirtz, Jeevan Jyoti
Publisher: Springer
No Review Yet
AED474
Binding:
Hardback
Release:
06 Oct 2018
Language:
English
International Edition
Ships within 24-26 Days Explain..
13.
Building a World Class Service Organization (Assessment Tool)
Building a World Class Service Organization (Assessment Tool)
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz
Publisher: Ws Professional
No Review Yet
AED60
Binding:
Paperback
Release:
31 Dec 2017
Language:
English
International Edition
Ships within 12-14 Days Explain..
Print On Demand
Print On Demand (POD) titles : are those which have been especially printed by the Publisher / Vendor partner only after an order for them has been received. They are also classified as Non-Returnable.
Non-Returnable titles : are those which have been classified as Non-Returnable under any circumstance by International Publishers / Vendor partners.
14.
Crafting the Service Environment
Crafting the Service Environment
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz
Publisher: Ws Professional
No Review Yet
AED61
Binding:
Paperback
Release:
04 Nov 2017
Language:
English
International Edition
Ships within 18-20 Days Explain..
Print On Demand
Print On Demand (POD) titles : are those which have been especially printed by the Publisher / Vendor partner only after an order for them has been received. They are also classified as Non-Returnable.
Non-Returnable titles : are those which have been classified as Non-Returnable under any circumstance by International Publishers / Vendor partners.
15.
Balancing Capacity and Demand in Service Operations
Balancing Capacity and Demand in Service Operations
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz
Publisher: Ws Professional
No Review Yet
AED38
Binding:
Paperback
Release:
31 Oct 2017
Language:
English
Available
Ships within 1-2 Days Explain..
Print On Demand
Print On Demand (POD) titles : are those which have been especially printed by the Publisher / Vendor partner only after an order for them has been received. They are also classified as Non-Returnable.
Non-Returnable titles : are those which have been classified as Non-Returnable under any circumstance by International Publishers / Vendor partners.
16.
Pricing Services and Revenue Management
Pricing Services and Revenue Management
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz
Publisher: Ws Professional
No Review Yet
AED61
Binding:
Paperback
Release:
07 Oct 2017
Language:
English
International Edition
Ships within 12-14 Days Explain..
Print On Demand
Print On Demand (POD) titles : are those which have been especially printed by the Publisher / Vendor partner only after an order for them has been received. They are also classified as Non-Returnable.
Non-Returnable titles : are those which have been classified as Non-Returnable under any circumstance by International Publishers / Vendor partners.
17.
Positioning Services in Competitive Markets
Positioning Services in Competitive Markets
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz
Publisher: Ws Professional
No Review Yet
AED60
Binding:
Paperback
Release:
27 Sep 2017
Language:
English
International Edition
Ships within 12-14 Days Explain..
Print On Demand
Print On Demand (POD) titles : are those which have been especially printed by the Publisher / Vendor partner only after an order for them has been received. They are also classified as Non-Returnable.
Non-Returnable titles : are those which have been classified as Non-Returnable under any circumstance by International Publishers / Vendor partners.
18.
Developing Service Products and Brands
Developing Service Products and Brands
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz
Publisher: Ws Professional
No Review Yet
AED60
Binding:
Paperback
Release:
30 Sep 2017
Language:
English
International Edition
Ships within 12-14 Days Explain..
Print On Demand
Print On Demand (POD) titles : are those which have been especially printed by the Publisher / Vendor partner only after an order for them has been received. They are also classified as Non-Returnable.
Non-Returnable titles : are those which have been classified as Non-Returnable under any circumstance by International Publishers / Vendor partners.
19.
Designing Customer Service Processes
Designing Customer Service Processes
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz
Publisher: Ws Professional
No Review Yet
AED59
Binding:
Paperback
Release:
21 Oct 2017
Language:
English
International Edition
Ships within 10-12 Days Explain..
Print On Demand
Print On Demand (POD) titles : are those which have been especially printed by the Publisher / Vendor partner only after an order for them has been received. They are also classified as Non-Returnable.
Non-Returnable titles : are those which have been classified as Non-Returnable under any circumstance by International Publishers / Vendor partners.
20.
Designing Complaint Handling and Service Recovery Strategies
Designing Complaint Handling and Service Recovery Strategies
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz
Publisher: Ws Professional
No Review Yet
AED61
Binding:
Paperback
Release:
21 Nov 2017
Language:
English
International Edition
Ships within 18-20 Days Explain..
Print On Demand
Print On Demand (POD) titles : are those which have been especially printed by the Publisher / Vendor partner only after an order for them has been received. They are also classified as Non-Returnable.
Non-Returnable titles : are those which have been classified as Non-Returnable under any circumstance by International Publishers / Vendor partners.
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