Агенты колл-центра и идентификатор
Агенты колл-центра и идентификатор клас&#108

Агенты колл-центра и идентификатор класl


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About the Book

В этой книге исследуется классовая принадлежность агентов колл-центра в Йоханнесбурге. Мой интерес к этой теме возник из-за явного противоречия. С одной стороны, я читал социологическую литературу, в которой такие люди изображались как принадлежащие к "служебному пролетариату". С другой стороны, мой опыт работы в колл-центре состоял в том, что в той степени, в какой агенты обладали классовой идентичностью, они были членами "среднего класса". Несмотря на то, что в настоящее время существует значительный объем литературы о колл-центрах, в ЮАР их сравнительно мало, несмотря на то, что в ней сосредоточено наибольшее количество таких рабочих мест в любой точке мира. Кроме того, в ходе исследований был рассмотрен вопрос о классовой принадлежности, с точки зрения классового положения, оценки со стороны, а не как классовой идентичности, собственного понимания агентом своего положения в социальной иерархии. Более того, учитывая, что колл-центры находятся в авангарде глобализации, которая сделала возможной реорганизацию трудовых процессов, возможно ли, что они предвещают новые классовые идентичности, которые перекликаются с измененной классовой структурой? При исследовании этих вопросов были изучены три колл-центра.


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Product Details
  • ISBN-13: 9786203554755
  • Publisher: KS Omniscriptum Publishing
  • Publisher Imprint: Sciencia Scripts
  • Height: 229 mm
  • No of Pages: 96
  • Spine Width: 6 mm
  • Width: 152 mm
  • ISBN-10: 6203554758
  • Publisher Date: 05 Apr 2021
  • Binding: Paperback
  • Language: Russian
  • Returnable: N
  • Weight: 199 gr


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