The 11% Solution Book by Verena Somer - Bookswagon
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The 11% Solution

The 11% Solution


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About the Book

You sold 'em once; can you sell 'em again? Most businesses lose 11% due to unhappy customers - and they don't even know it! Because the customers walk out the door - silently - never to return again (BTW - it cost 6 x's more to get a new customer than it does to keep an existing one). Is this happening at your place of business? Don't let those customers walk out the door, never to return. Keep 'em coming back again and again! This book contains the secrets of capturing the repeat sale, boosting your bottom line and turning your customers into loyal fans who do the advertising for you. Use the 7 easy steps outlined in this book to connect with your customers and win back the 11% starting today!
About the Author: Verena Somer, The Service Advisor, is a veteran of the service industry. She has 25 years of experience in developing FREE advertising solutions to help you increase sales, grow membership, and generate more "word of mouth" advertising. Verena's career began as a customer service representative. And, because of her ability to satisfy her customers and create VALUE for her clients, she was quickly promoted into positions of greater responsibility - including a position with a major health care organization as Director of Service for Metropolitan Los Angeles. As her experience grew, Verena developed tried and true techniques that were quickly recognized as "cost neutral" and applauded for their ability to create loyal customers who buy again and again. Based on her years of experience, Verena developed a process to create the kind of customers that talk about you and tell the story of their service experience - helping business owners generate FREE advertising and increase profits! Her "creating loyal customers strategies" have been so successful, that she was encouraged to share her tips with others. As a result, she has recently become an author, distilling her 25 years of experience into an easy-to-implement process entitled "The 11% Solution, 7 Steps To Make Your Buck Go Bang!" Her book is based on the premise that most businesses risk losing 11% of their bottom line due to poor customer service. That's a problem. And Verena Somer has written the Solution! The 11% Solution that is! Verena's has a passion for being "helpful". And, daily, she is inspired by her favorite quote from Maya Angelou, "When you learn, teach, when you get, give." Verena lives with Rox"E" the doxie, and she looks forward to chatting with you about FREE advertising techniques that you can start TODAY! Check her out and visit with Roxie the Doxie at www.theserviceadvisors.com


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Product Details
  • ISBN-13: 9781467940092
  • Publisher: Createspace Independent Publishing Platform
  • Publisher Imprint: Createspace Independent Publishing Platform
  • Height: 216 mm
  • No of Pages: 158
  • Series Title: English
  • Weight: 240 gr
  • ISBN-10: 1467940097
  • Publisher Date: 01 Dec 2011
  • Binding: Paperback
  • Language: English
  • Returnable: N
  • Spine Width: 9 mm
  • Width: 140 mm


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