To stay competitive, gyms and training facilities have to provide not only great customer satisfaction but also ways to enhance customer excitement. When people improve physically, they usually also improve mentally. If, however, they are not validated, not listened to, not heard, not made to feel important, they can easily check out of your facility and go down the street to another work-out site. The basics of human nature override almost everything else. This book lists 134 Tips covering the basics of dealing with people. Each tip is a timeless recommendation, has been around for years, and can be found in almost every book that teaches the basics of human nature. Tips on the importance of good attitude can be summarized in Tip #20, "Know that trainees "mirror" you. They reflect what they see, hear, and feel from you." Show participants through your own example what fun having a great attitude is! These Tips also encompass the areas of communication, self-esteem, discipline, as well as a section on Tips for Management, Tips for All Staff, and Worthy quotes. Weekly staff sessions could cover one Tip a week in order to improve the relationship between trainer and trainee. The mastery of these tips will ensure continued participation of your members.
About the Author: Gail Cassidy started her career as a high school English teacher, her first passion, and then moved on to the corporate and non-profit sectors where she gained extensive training and program development experience. At IBM Corporation, Gail worked as an instructor/writer/manager and received the "Outstanding Contribution" award for developing self-paced training programs which were used nationwide. While home raising children, Gail was president of seven local nonprofit organizations, including her local board of education, Rotary, American Heart, and the Westfield Foundation. After four years as executive director of the American Red Cross, Gail moved on to Dale Carnegie, Inc. where she started as an instructor, then became manager of instruction for this international training company. Gail developed seminars and workshops as well as trained new instructors and clients. Gail's second passion is writing. She has written twenty-one books which can be found on amazon.com and which include Discover Your Passion, Profit From Your Passion, The Validating Mentor, You Cannot NOT Communicate, and One Talk Fits All plus Tips booklets for various groups and an entire Seminar Series. Gail and her training partner have also been active internationally by volunteering their teaching expertise during summers in support of in-service training programs for teachers and administrators in Lithuania. In addition, they train high school students in the U.S. to be mentors, using their Kids Mentoring Kids program. They also teach Anti-Bullying programs for elementary students. Her focus now is directed toward helping those about to retire or already retired not only to find their passions but also to record their life stories to pass along to those who follow them. This program is done through Legacy Workshops and/or individual interviews which are then recorded on CD's or made into both an e-book and a paperback book. The common denominator of all of her writing and teaching is twofold--self-actualization through finding and acting on your passion and the importance of civility, treating others as you want to be treated. She believes that these themes transcend all generations.