الارتـقــاء بتـجـربــة الـعمـلاء
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الارتـقــاء بتـجـربــة الـعمـلاء

الارتـقــاء بتـجـربــة الـعمـلاء


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About the Book

انطلق في رحلة تحويلية في مجال التسويق أثناء تصفحك ل "الارتقاء بتجربة العملاء مخططك لتحقيق التميز في تجربة العملاء". في هذه الصفحات، يتم منحك مفاتيح لصياغة وتقديم تجربة عملاء لا نظير لها... و لكن ما الذي ينتظرك في الجهة الأخرى؟

تخيل ساحة تجارية حيث سعادة العميل ليست مجرد مقياس بل اتصال حقيقي. تصور عالم الأعمال حيث يترك كل تفاعل بين العملاء والعلامة التجارية بصمة إيجابية، مما يخلق مؤيدين مخلصين وليس عملاء وحسب. فهذه هي الوجهة التي تنتظر كل من يطبق مبادئ مركزية العملاء المثبتة والموضحة في هذا المخطط.

من خلال اتقان فن التميز في تجربة العملاء (CX)، فإنك لا تقوم فقط بتعزيز رضا العميل؛ ولكنك في الوقت ذاته تقوم بتعزيز علامتك التجارية وتعزيز الولاء والدعم الثابت وتشعل تأثيرًا تموجيًا بسبب تناقل الأخبار الإيجابية. فتصبح منظمتك مرادفًا للخدمة التي لا نظير لها، وبذلك ترسخ المعايير الذهبية للصناعة.

بينما تنهي الفصل الأخير، تصور مستقبلاً حيث تعتبر كل نقطة اتصال مع العملاء فرصة للسعادة، وحيث يُحتفى بعلامتك التجارية ليس فقط لمنتجاتها وخدماتها، وإنما أيضًا للتجربة الاستثنائية التي تقدمها. فإخلاصك في تحقيق التميز في تجربة العملاء لا يؤدي للنجاح فحسب، بل أيضا لإرث من العملاء الراضيين الذين يعودون مرارًا وتكرارًا. فيؤكد كل تفاعل من سمعتك كمركز للصدارة في الخدمة.

هل أنت مستعد للارتقاء بجوهرعلامتك التجارية وليس فقط بتجربة العملاء الخاصة بك؟ فالرحلة تنتظر. اقلب الصفحة وابدأ الرحلة نحو تميز دائم في تجربة العملاء.



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Product Details
  • ISBN-13: 9788196488376
  • Publisher: Franck Ardourel
  • Binding: Paperback
  • Language: Arabic
  • Returnable: N
  • Sub Title: مخططك لتحقيق التميز في ت
  • Width: 152 mm
  • ISBN-10: 8196488378
  • Publisher Date: 28 Mar 2024
  • Height: 229 mm
  • No of Pages: 114
  • Spine Width: 8 mm
  • Weight: 263 gr


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الارتـقــاء بتـجـربــة الـعمـلاء
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الارتـقــاء بتـجـربــة الـعمـلاء
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