This book contains tips for police officers relating to their interaction with the citizens of their towns. Civility with townspeople can help solve problems by getting the willing cooperation of people, and that cooperation results in reduced crime and improved quality of life in a community. That is the intent of each tip. This brief book is a basic primer on human relation skills, listening skills, and effective communication skills--all with the intent of making a police officer's job more satisfying and rewarding. The Tips relate to the "soft" training of a police officer not the necessary training in defensive maneuvers such as hand-to-hand tactics, use of weapons, pepper spray and TASER must be part of an officer's training. "Soft" training of a police officer is also effective, rewarding, and satisfying.
About the Author: Gail Cassidy started her career as a high school English teacher, her first passion, and then moved on to the corporate and non-profit sectors where she gained extensive training and program development experience. At IBM Corporation, Gail worked as an instructor/writer/manager and received the "Outstanding Contribution" award for developing self-paced training programs which were used nationwide. While home raising children, Gail was president of seven local nonprofit organizations, including her local board of education, Rotary, American Heart, and the Westfield Foundation. After four years as executive director of the American Red Cross, Gail moved on to Dale Carnegie, Inc. where she started as an instructor, then became manager of instruction for this international training company. Gail developed seminars and workshops as well as trained new instructors and clients. Gail's second passion is writing. She has written twenty-one books which can be found on amazon.com and which include Discover Your Passion, Profit From Your Passion, The Validating Mentor, You Cannot NOT Communicate, and One Talk Fits All plus Tips booklets for various groups and an entire Seminar Series. Gail and her training partner have also been active internationally by volunteering their teaching expertise during summers in support of in-service training programs for teachers and administrators in Lithuania. In addition, they train high school students in the U.S. to be mentors, using their Kids Mentoring Kids program. They also teach Anti-Bullying programs for elementary students. Her focus now is directed toward helping those about to retire or already retired not only to find their passions but also to record their life stories to pass along to those who follow them. This program is done through Legacy Workshops and/or individual interviews which are then recorded on CD's or made into both an e-book and a paperback book. The common denominator of all of her writing and teaching is twofold--self-actualization through finding and acting on your passion and the importance of civility, treating others as you want to be treated. She believes that these themes transcend all generations.