Part 1: Introduction
Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Boriana Rukanova, Niels Bjørn-Andersen, Fred van Ipenburg, Stefan Klein,
Godfried Smit, Yao-Hua Tan
Part 2: Living Labs
Chapter 2: Introduction to the Living Lab Approach . . . . . . . . . . . . . . . . . 31
Allen Higgins, Stefan Klein
Chapter 3: Beer Living Lab - Intelligent Data Sharing . . . . . . . . . . . . . . . . 37
Boriana Rukanova, Ziv Baida, Jianwei Liu, Eveline van Stijn, Yao-Hua Tan,
Wout Hofman, Rolf T. Wigand, Fred van Ipenburg
Chapter 4: Paper Living Lab - Integration of SMEs . . . . . . . . . . . . . . . . . . 55
Jussi Autere, Kari Korpela, Katrine Augustinussen
Chapter 5: Food Living Lab - Complexity of Export Trade . . . . . . . . . . . . 73
Stefan Henningsson, Niels Bjørn-Andersen, Alexander Schmidt,
Barbara Flügge, Helle Zinner Henriksen
Chapter 6: Drug Living Lab - Cold Chain Monitoring . . . . . . . . . . . . . . . . 91
Allen Higgins
Chapter 7: Drug Living Lab - Supply Chain Security and Control . . . . . . 109
Stefan Klein, Allen Higgins, Alexander Kipp, Anita Mangan
Chapter 8: The Concept of Living Labs as Social Infrastructures
for Innovation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Allen Higgins, Stefan Klein
Part 3: ITAIDE Information Infrastructure (I3) Framework
Chapter 9: ITAIDE Information Infrastructure (I3) Framework . . . . . . . 137
Stefan Henningsson, Richard Budel, Uri Gal, Yao-Hua Tan
Chapter 10: Information Technology (IT) . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Ziv Baida, Frank Koldijk, Yao-Hua Tan, Allen Higgins
Chapter 11: Standardised Data Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
Barbara Flügge, Alexander Schmidt, Marta Raus, Tobias Vogel
Chapter 12: Interoperability Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
Slawomir Ulankiewicz, Stefan Henningsson, Niels Bjørn-Andersen,
Barbara Flügge
Chapter 13: Procedure Redesign Methods . . . . . . . . . . . . . . . . . . . . . . . . . . 223
Jianwei Liu, Wout Hofman and Yao-Hua Tan
Chapter 14: Network Collaboration Models . . . . . . . . . . . . . . . . . . . . . . . . . 255
Stefan Klein, Allen Higgins, Boriana Rukanova
Part 4: Lessons for Practice
Chapter 15: Value Assessment of Business-to-Government
IT Innovations: The Case of e-Customs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273
Alexander Kipp, Marta Raus, Janwei Liu, Stefan Klein
Chapter 16: Implementation Framework for e-Solutions
for Trade Facilitation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285
Eveline van Stijn, Thayanan Phuaphanthong, Somnuk Keretho,
Markus Pikart, Wout Hofman, Yao-Hua Tan
Part 5: Conclusions
Chapter 17: Conclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 321
Yao-Hua Tan, Niels Bjorn-Andersen, Stefan Klein, Boriana Rukanova,
Fred van Ipenburg, Godfried Smit
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 333
Annex 1: Overview of Systems Envisaged in the MASP . . . . . . . . . . . . . . . 343
Annex 2: AS-IS Process Model for Beer Export to the US . . . . . . . . . . . . . 35
