Administratives management und dienstleistungsqualität by Dayxs Bravo Bustamante
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Administratives management und dienstleistungsqualität

Administratives management und dienstleistungsqualität


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About the Book

Ziel der Untersuchung war es, die Beziehung zwischen Verwaltungsmanagement und Dienstleistungsqualität in der lokalen Bildungsdirektion Bellavista (Unidad de Gestión Educativa Local Bellavista) zu ermitteln. Mit einem grundlegenden quantitativen Ansatz, nicht-experimentellen Design, deskriptive korrelationalen Ebene und Querschnitt, dessen Bevölkerung war 1282 und Stichprobe 295 Lehrer, die Datenerhebung Technik war die Umfrage und das Instrument war der Fragebogen. Die Ergebnisse ergaben, dass das Niveau der Verwaltungsmanagementdimensionen gut war: Planung mit 67 %, Organisation mit 56 %, Leitung mit 59 % und Kontrolle mit 52 %. Auch die Qualität der Dienstleistungen war gut: greifbare Elemente mit 50 %, Einfühlungsvermögen mit 48 %, Zuverlässigkeit mit 44 %, Reaktionsfähigkeit mit 45 % und Sicherheit mit 52 %. Daraus wird gefolgert, dass ein enger positiver Zusammenhang zwischen Verwaltungsmanagement und Dienstleistungsqualität besteht. Die statistische Analyse nach Spearman's Rho ergab einen Koeffizienten von 0,878 (hoher positiver Zusammenhang) und einen p-Wert von 0,000, der unter 0,01 liegt, was bedeutet, dass ein hoher und signifikanter positiver Zusammenhang zwischen den Variablen besteht; darüber hinaus hängt die Dienstleistungsqualität zu 77 % vom Verwaltungsmanagement ab.


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Product Details
  • ISBN-13: 9786205883846
  • Publisher: KS Omniscriptum Publishing
  • Binding: Paperback
  • Language: German
  • Returnable: N
  • Weight: 218 gr
  • ISBN-10: 6205883848
  • Publisher Date: 09 Apr 2023
  • Height: 229 mm
  • No of Pages: 108
  • Spine Width: 7 mm
  • Width: 152 mm


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