Analyse und Verbesserungspotential eines bestehenden Qualitätsmanagementsystems in einem KMU
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Analyse und Verbesserungspotential eines bestehenden Qualitätsmanagementsystems in einem KMU

Analyse und Verbesserungspotential eines bestehenden Qualitätsmanagementsystems in einem KMU


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About the Book

Bachelorarbeit aus dem Jahr 2015 im Fachbereich BWL - Unternehmensführung, Management, Organisation, Note: 1,3, DIPLOMA Fachhochschule Nordhessen; Zentrale, Sprache: Deutsch, Abstract: Gelebtes und optimal praktiziertes Qualitätsmanagement wird für Unternehmen zu einem immer bedeutenderen Wettbewerbsvorteil. Die Zeiten, in denen der Aufdruck 'Made in Germany' allein den Unternehmenserfolg versprach, sind längst vorbei. Eine 'ISO-Zertifizierung' durch eine akkreditierte Organisation gehört mittlerweile zu den grundsätzlichen Anforderungen an ein Unternehmen. Viele Geschäfte kommen nur auf Grundlage des Vorhandenseins dieses Zertifikates erst zustande. Dabei sind es nicht mehr nur die großen Konzerne der produzierenden oder Automobilindustrie, die Qualitätsmanagement für ihren Unternehmenserfolg einsetzen. Auch mehr und mehr kleine und mittelständische Unternehmen und die Dienstleistungsbranche nutzen die Vorteile, die ein funktionierendes Qualitätsmanagementsystem bietet. Dabei leistet ihnen die DIN EN ISO 9001:2008 wertvolle Unterstützungshilfe. Die vorliegende Arbeit beschäftigt sich mit der Analyse eines bestehenden Qualitätsmanagementsystems auf Grundlage dieser Norm und der anschließenden Erarbeitung von Verbesserungsvorschlägen in ei-nem Kleinunternehmen der Softwareentwicklung mit 17 Mitarbeitern. Der Analysezeit-raum inklusive Auswertung erstreckte sich vom 19. Mai - 20. Juni 2014. Die Autorin dieser Arbeit war als Assistentin der Geschäftsführung in diesem Unternehmen beschäftigt und hatte nach kurzer Einarbeitungszeit auch die Position der Qualitätsmanagementbeauftragten inne. Durch das Ausscheiden aus dem Unternehmen während der Bearbeitungszeit dieser Arbeit wird das untersuchte Unternehmen anonym dargestellt. Die Nachweise für die Analyse beschränken sich auf Inhalte von Befragungen und Interviews der Geschäftsleitung und der betreffenden Mitarbeiter und sind daher nicht vollumfänglich. Soweit Unterlagen und Dokumente noch vorhanden sind, fließen diese j


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Product Details
  • ISBN-13: 9783668581548
  • Publisher: Bod Third Party Titles
  • Publisher Imprint: Grin Verlag
  • Height: 210 mm
  • No of Pages: 84
  • Spine Width: 5 mm
  • Width: 148 mm
  • ISBN-10: 3668581541
  • Publisher Date: 04 Dec 2017
  • Binding: Paperback
  • Language: German
  • Returnable: N
  • Weight: 172 gr


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