How do you approach that conversation? A disagreement with a confrontational business partner? A performance review with a challenging employee? An awkward dialogue with a difficult client. An uncomfortable feedback conversation with your own boss? A compassionate conversation with an emotional team member?

These are just a few of the intriguing questions Communication and Conflict Expert Nicole Posner tackles in her insightful and compelling new book. Drawing on years of experience as a Workplace Mediator, Communication and Conflict Coach, Consultant and Trainer, this book is packed with anecdotes, tools, tips and techniques to empower you to successfully navigate any difficult conversation.

Split into two parts, Conflict Prevention and Conflict Cure, part one explores the factors that spark and fuel a conflict necessitating the difficult conversations in the first place.

Part two offers an abundance of valuable advice to guide and support you to confidently manage those tough exchanges so that no conversation will ever feel overwhelming again.

Whether you are a Business Owner, Leader, Manager, HR Director, Consultant or Entrepreneur, this book will equip you with everything you need to work through your difficult conversations with skill so you breeze through them effortlessly, relieved that it wasn't so tough after all! .... And Breathe!

"I was gripped from page one! This book is packed full of examples and lightbulb moments that resonate with everyday challenges in business and the workplace. Nicole illustrates how easy it is to get it wrong and offers an abundance of tools to get it right.

Her writing style is conversational and so easy to assimilate as she shares insights that seem obvious but so definitely are not for those who have limited experience in managing people.

I really enjoyed the helpful way she organises the book into problems, her analysis of them, followed by sensible solutions allowing the reader to dip in and out.

In my view, everyone can draw some golden nuggets and learn to navigate communication better. The easily digestible acronyms, tools and techniques also have a wider application for almost any difficult conversation beyond the workplace.

I believe all organisations could improve the way in which they manage their people. This book is an invaluable guide to support them to do so. It can only be a win/win to provide their leaders with a copy of it!

A very helpful and unmissable guide for any leader or business owner!"

Sandra Davis,

Partner, Mischcon de Reya