Master's Thesis from the year 2015 in the subject Business economics - Supply, Production, Logistics, course: masters in business administration, language: English, abstract: The study sought to determine the Balanced Scorecard measures on supply chain performance at Kenya Nut Company. The objectives of the study were to establish the extent to which the BSC measures have been used at KNC and the challenges faced in implementing the BSC. The research design involved a case study of employees at KNC. Data was collected using a questionnaire that was administered through a drop and pick method. Tables, graphs and regression analysis were used to present the findings. The study established that the BSC measures are greatly used to establish the supply chain performance at KNC. Some of the measures that are extensively used include percentage of sales margin, profit margin, range of products offered, accuracy of forecasted demand, level of partnerships with suppliers among others. It was also established that some critical measures have not been intergrated into the organization. These measures can greatly improve the performance of KNC and overcome its challenges of slow production growth, lack of customer awareness, poor information systems and high processing costs. This measures include return on supply chain assets, cost per operation hour, order lead time, product development life cycle. The study also established some of the challenges faced in implementing the BSC such as too much time in developing and updating the BSC, too many measures being used and difficulty in determining the measures. It was also clear that there was a very significant relationship between BSC measures and supply chain performance represented by R2 value of 0.73 which translates to 73% variance explained by the four independent variables of financial measures, customer satisfaction, internal business processes, learning and growth. Further research can be done on the same study but
About the Author: Branice is a young female kenyan procurement and supply chain professional with experience in the not for profit sector and in higher education.She brings forth combined experience, knowledge and skils in the supply chain industry.She is an inspiration to many especially the growing supply chain industry.She has an undergraduate degree in Business information technology from the Jomo Kenyatta university of Agriculture and Technology, A masters in business administration(procurement &supply chain management) from the University of Nairobi.She has also undertaken professional diploma in procurement and supply and ethical procurement and supply both from the Chartered institute of purchasing and supply(CIPS-UK).