Baldrige Award Winning Quality by Hiroyuki Hirano
Home > General > Baldrige Award Winning Quality
Baldrige Award Winning Quality

Baldrige Award Winning Quality


     0     
5
4
3
2
1



Available


About the Book

The Malcolm Baldrige National Quality Award is the highest level of national recognition for performance excellence that a U.S. organization can receive. Now in its 18th edition, Baldrige Award Winning Quality is still the most widely used and recognized book on the Malcolm Baldrige National Quality Award. It provides readers with a simple, yet comprehensive resource, for understanding the most current criteria for this prestigious business performance award.

The definitive resource for helping companies achieve world-class results, Baldrige Award Winning Quality - 18th Edition: How to Interpret the Baldrige Criteria for Performance Excellence is the only book on the Baldrige criteria to detail, in simple and straightforward language, every category, examination item, and area to address. From understanding the scoring system to preparing for a site visit, it guides you through all stages in the process. Reflecting the new criteria (2013-2014) that address education and healthcare, this edition outlines a comprehensive plan that is suitable for any company in any industry.

Offering detailed explanations of each of the 17 Examination Items and the 36 Areas to Address that compose the seven major categories, the book reveals exactly what examiners look for in each area and suggests what you need to include. It also discusses:

  • Criteria of leadership and the role of senior management in the award process
  • Importance of a long- and short-term strategic plan
  • Where and how to satisfy the requirements for demonstrating effective process and results
  • Lists of state award programs based on the Baldrige criteria
  • Core values and themes that underlie the award
  • How to weigh the importance of the 36 Areas to Address
  • The significance of the Baldrige scoring scale, and its role in achieving performance excellence

The book devotes a chapter to supplying a clear and concise explanation on how to prepare for a site visit from the board of examiners. It details each facet of the site visit, including its purpose, what a Baldrige examiner looks for, and the questions typically asked during the visit. Complete with rules for preparing graphics and charts, the book includes helpful tips to help you avoid common mistakes when completing the application.


About the Author:

Mark Graham Brown has been consulting with major corporations and government organizations on measuring and improving performance for more than 25 years. His clients include all branches of the U.S. military, as well as many federal and state government organizations. Corporate clients include: Bose, Medtronic, Bank of America, Bechtel, Northrop Grumman, and Raytheon. He has had his own consulting practice since 1990. Prior to starting his own firm, he was a principal in the Chicago firm of Svenson & Wallace, and was the manager of a group of consultants for Creative Universal in Detroit. In addition, he teaches public workshops on performance metrics in the U.S. and Europe for the Institute for Management Studies and holds a master's degree in industrial psychology.

Brown is the author of The Pocket Guide to the Baldrige Award Criteria; Keeping Score -- Using the Right Metrics to Drive World-Class Performance; Winning Score -- How to Design and Implement Organizational Scorecards; Get It, Set It, Move It, Prove It -- 60 Ways to Get Real Results in Your Organization; and Beyond the Balanced Scorecard: Improving Business Intelligence with Analytics.


Best Sellers



Product Details
  • ISBN-13: 9781439893821
  • Publisher: Productivity Press
  • Publisher Imprint: Productivity Press
  • Depth: 25
  • Height: 277 mm
  • No of Pages: 408
  • Series Title: Baldrige Award Winning Quality
  • Sub Title: How to Interpret the Baldrige Criteria for Performance Excellence: Covers the 2013-2014 Award Criteria
  • Width: 213 mm
  • ISBN-10: 1439893829
  • Publisher Date: 21 Aug 2013
  • Binding: Paperback
  • Edition: 18
  • Language: English
  • Returnable: N
  • Spine Width: 23 mm
  • Weight: 1028 gr


Similar Products

Add Photo
Add Photo

Customer Reviews

REVIEWS      0     
Click Here To Be The First to Review this Product
Baldrige Award Winning Quality
Productivity Press -
Baldrige Award Winning Quality
Writing guidlines
We want to publish your review, so please:
  • keep your review on the product. Review's that defame author's character will be rejected.
  • Keep your review focused on the product.
  • Avoid writing about customer service. contact us instead if you have issue requiring immediate attention.
  • Refrain from mentioning competitors or the specific price you paid for the product.
  • Do not include any personally identifiable information, such as full names.

Baldrige Award Winning Quality

Required fields are marked with *

Review Title*
Review
    Add Photo Add up to 6 photos
    Would you recommend this product to a friend?
    Tag this Book Read more
    Does your review contain spoilers?
    What type of reader best describes you?
    I agree to the terms & conditions
    You may receive emails regarding this submission. Any emails will include the ability to opt-out of future communications.

    CUSTOMER RATINGS AND REVIEWS AND QUESTIONS AND ANSWERS TERMS OF USE

    These Terms of Use govern your conduct associated with the Customer Ratings and Reviews and/or Questions and Answers service offered by Bookswagon (the "CRR Service").


    By submitting any content to Bookswagon, you guarantee that:
    • You are the sole author and owner of the intellectual property rights in the content;
    • All "moral rights" that you may have in such content have been voluntarily waived by you;
    • All content that you post is accurate;
    • You are at least 13 years old;
    • Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.
    You further agree that you may not submit any content:
    • That is known by you to be false, inaccurate or misleading;
    • That infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
    • That violates any law, statute, ordinance or regulation (including, but not limited to, those governing, consumer protection, unfair competition, anti-discrimination or false advertising);
    • That is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
    • For which you were compensated or granted any consideration by any unapproved third party;
    • That includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
    • That contains any computer viruses, worms or other potentially damaging computer programs or files.
    You agree to indemnify and hold Bookswagon (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Bazaarvoice, Inc.), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.


    For any content that you submit, you grant Bookswagon a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell, transfer, and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you. Additionally,  Bookswagon may transfer or share any personal information that you submit with its third-party service providers, including but not limited to Bazaarvoice, Inc. in accordance with  Privacy Policy


    All content that you submit may be used at Bookswagon's sole discretion. Bookswagon reserves the right to change, condense, withhold publication, remove or delete any content on Bookswagon's website that Bookswagon deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use.  Bookswagon does not guarantee that you will have any recourse through Bookswagon to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, Bookswagon reserves the right to remove or to refuse to post any submission to the extent authorized by law. You acknowledge that you, not Bookswagon, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Bookswagon, its agents, subsidiaries, affiliates, partners or third party service providers (including but not limited to Bazaarvoice, Inc.)and their respective directors, officers and employees.

    Accept

    New Arrivals



    Inspired by your browsing history


    Your review has been submitted!

    You've already reviewed this product!