Joan Burge brings almost 35 years of experience in the administrative field to this groundbreaking book! Everyone who plays a vital support role in an organization should read Become An Inner Circle Assistant!
The words Inner Circle conjure up visions of an exclusive group of people whose achievements are admired and rewarded. The Inner Circle Assistant title doesn't show up on any organizational chart but she's the woman or, the man, who knows how to make things happen and supports the movers and shakers in the organization.
BECOME AN INNER CIRCLE ASSISTANT outlines the steps to earn the Inner Circle status as well as thrive in the position. It is a book of strategy and work-place philosophy that will help administrative professionals become top performers at work and in their careers.
The book presents the competencies that character-ize successful office professionals and is based on the author's popular training program, the Star Achievement Series(R), which is delivered to thousands of administrative professionals nationwide. Assistants who learn these com-petencies and incorporate them into their work will be successful. They will increase their impact on the company's results, be visible and recognized as a star performer, prepare for future positions, increase self-esteem and levels of confidence, and ultimately achieve Inner Circle status.
Table of Contents
Foreword: Michael McCallister, CEO, Humana Inc.
Dear Reader: A Letter From the Author
Introduction: A Road Map and a Reference Book
Section I: A New Way of Looking at the Profession
What Is Different Now?
What Can You Do About It?
What Does It Mean to You?
Section II: Some Things Never Change
Let's Talk Basics
Not Just Another Appealing Face (or Brains-Who Needs Them?)
Know Thyself: Internal vs. External Wiring
Section III: Digging Deeper/Depth and Breadth of the Job
Appointment Management
Manager Support
Managing Office Technology
Meeting Preparation, Coordination and Execution
Office Communication
Office Organization
Problem Solving
Professional Behavior & Image
Professional Development
Supporting Multiple Managers
Task & Project Management
Time Management
About the Author
