Become Itil(r) 4 Foundation Certified in 7 Days by Abhinav Krishna Kaiser
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Become Itil(r) 4 Foundation Certified in 7 Days

Become Itil(r) 4 Foundation Certified in 7 Days

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About the Book

Chapter 1: Introduction to the new ITILChapter Goal: To introduce the new ITIL, provide context and differentiate with the version 3No of pages: 15 pagesSub -Topics1. Why ITIL 4?1. Difference between ITIL 3 and ITIL 42. ITIL 4 Foundation Exam3. Other ITIL 4 Exams
Chapter 2: Brief Overview of DevOpsChapter Goal: To introduce the DevOps frameworkNo of pages: 20 pagesSub -Topics1. Introduction to DevOps2. DevOps sections - people, process and technology3. DevOps processes
Chapter 3: ITIL BasicsChapter Goal: To introduce the key concepts of ITIL No of pages: 20 pagesSub -Topics1. Defining value2. Products vs services3. Concept of consumers and other stakeholders4. service relationships5. Processes and functions
Chapter 4: Service Management - Four DimensionsChapter Goal: To discuss the four dimensions in detailNo of pages: 20 pagesSub - Topics 1. Organizations and people2. Information and technology3. Partners and suppliers4. Value Streams and processes
Chapter 5: ITIL Service Value SystemChapter Goal: To introduce service value systemNo of pages: 20 pagesSub - Topics: 1. Intro to service value system2. Opportunity and demand3. Service value chain4. Governance5. Continual Improvement (formerly CSI)

Chapter 6: ITIL Processes for Managing StakeholdersChapter Goal: Understand the processes for managing customers and other key stakeholdresNo of pages: 15 pagesSub - Topics: 1. Relationship management2. Service level management3. Supplier management
Chapter 7: ITIL Processes for Defining Operations FrameworkChapter Goal: Understand the processes for defining processes that sets the boundaries and steps for support and operational activitiesNo of pages: 30 pagesSub - Topics:
1. Service configuration management2. IT asset management3. Information security management4. Continual improvement
Chapter 8: ITIL Processes for Managing OperationsChapter Goal: Understand the processes in detail for managing operationsNo of pages: 30 pagesSub - Topics: 1. Monitoring and event management2. Incident management3. Problem improvement4. Change control

Chapter 9: ITIL Processes for Managing ChangesChapter Goal: Understand the processes for controlling changes to the environment and applicationsNo of pages: 20 pagesSub - Topics: 1. Service request management2. Change control3. Release management
Chapter 10: ITIL Practice for Managing DeploymentsChapter Goal: Understand the technical management around deploying software into environmentsNo of pages: 15 pagesSub - Topics: 1. Deployment management
Chapter 11: ITIL Practice for Coordinating between StakeholdersChapter Goal: Understand the service desk and service desk managementNo of pages: 15 pagesSub - Topics: 1. Service desk2. Service desk management

Chapter 12: Practices to Manage Deployments

Release Management

Types of Releases

Engagem
About the Author: Abhinav Krishna Kaiser works as a senior manager at a top consulting firm. He consults with organizations to assess, define, and implement DevOps, Agile, and ITIL processes. Abhinav is an accredited ITIL trainer and has delivered numerous classroom trainings. He is a leading authority on the topics of DevOps, Agile, and ITIL. He lives in London, United Kingdom. He is an author and his latest book is Reinventing ITIL in the Age of DevOps (Apress).


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Product Details
  • ISBN-13: 9781484263600
  • Publisher: Apress
  • Publisher Imprint: Apress
  • Height: 234 mm
  • No of Pages: 453
  • Spine Width: 25 mm
  • Weight: 716 gr
  • ISBN-10: 148426360X
  • Publisher Date: 17 Dec 2020
  • Binding: Paperback
  • Language: English
  • Returnable: Y
  • Sub Title: Understand and Prepare for the Itil Foundation Exam with Real-Life Examples
  • Width: 156 mm


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