Buy Beyond Warranty Book by Carol Smith - Bookswagon
Beyond Warranty

Beyond Warranty


     0     
5
4
3
2
1



International Edition


About the Book

It's a proven fact--maintaining positive relationships with homeowners after move-in increases sales. Savvy builders are putting this potent marketing force to work by ensuring that their after move-in services gives them the competitive edge. Whether your goal is to establish first-class warranty service or to go beyond warranty service with maintenance menus, educational programs, and social events, Beyond Warranty: Building Your Referral Business will teach you how to -align buyer's expectations with the service they receive -create a limited warranty document -develop and use warranty and maintenance guidelines effectively -structure warranty service procedures especially for your market. -create an efficient repair process -make service a positive experience for home owners If you want to go beyond warranty to WOW your home owners, then this book is for you! The accompanying CD includes checklists, forms, sample letters, and other documents that will start you on your way today. "Carol has done it again! Beyond Warranty: Building Your Referral Business is packed with real life examples of how to improve customer communication systems, drive referral business, and convert satisfied customers into your best salespeople. When every sale is precious, these concepts have never been timelier. I am one of her most passionate fans." --Bob Whitten, SMA Consulting, Orlando, FL The CD contains Microsoft Word and PDF documents. Windows Vista/Office 2007 compatible.
About the Author: Carol Smith is a leading customer relations consultant in the home building industry with 29 years of experience in such positions as vice president of customer relations, orientation representative, construction superintendent, real estate broker, property manager, and mortgage officer. She publishes a bimonthly newsletter, Home Address. As the author of the highly successful Customer Service for Home Builders; Warranty Service for Home Builders; Meetings with Clients: A Self-Study Manual for a Builder's Frontline Personnel; Homeowner Manual: A Template for Home Builders, 2nd ed.; Dear Homeowner: A Book of Customer Service Letters; Customer Relations Handbook for Builders; and other products. Ms. Smith has been well-received at the International Builders' Show of the National Association of Home Builders, at state and local builders' association functions, and at meetings in Canada, Australia, and other countries. She has been married to a custom builder for nearly 17 tempestuous, exciting, wonderful years--most of them spent remodeling their home. Her web site is www.cjsmithhomeaddress.com.


Best Sellers



Product Details
  • ISBN-13: 9780867186321
  • Publisher: Builderbooks
  • Publisher Imprint: Builderbooks
  • Height: 252 mm
  • No of Pages: 272
  • Series Title: English
  • Sub Title: Building Your Referral Business
  • Width: 180 mm
  • ISBN-10: 0867186321
  • Publisher Date: 01 Jan 2008
  • Binding: Mixed media product
  • Language: English
  • Returnable: Y
  • Spine Width: 17 mm
  • Weight: 625 gr


Similar Products

Add Photo
Add Photo

Customer Reviews

REVIEWS      0     
Click Here To Be The First to Review this Product
Beyond Warranty
Builderbooks -
Beyond Warranty
Writing guidlines
We want to publish your review, so please:
  • keep your review on the product. Review's that defame author's character will be rejected.
  • Keep your review focused on the product.
  • Avoid writing about customer service. contact us instead if you have issue requiring immediate attention.
  • Refrain from mentioning competitors or the specific price you paid for the product.
  • Do not include any personally identifiable information, such as full names.

Beyond Warranty

Required fields are marked with *

Review Title*
Review
    Add Photo Add up to 6 photos
    Would you recommend this product to a friend?
    Tag this Book Read more
    Does your review contain spoilers?
    What type of reader best describes you?
    I agree to the terms & conditions
    You may receive emails regarding this submission. Any emails will include the ability to opt-out of future communications.

    CUSTOMER RATINGS AND REVIEWS AND QUESTIONS AND ANSWERS TERMS OF USE

    These Terms of Use govern your conduct associated with the Customer Ratings and Reviews and/or Questions and Answers service offered by Bookswagon (the "CRR Service").


    By submitting any content to Bookswagon, you guarantee that:
    • You are the sole author and owner of the intellectual property rights in the content;
    • All "moral rights" that you may have in such content have been voluntarily waived by you;
    • All content that you post is accurate;
    • You are at least 13 years old;
    • Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.
    You further agree that you may not submit any content:
    • That is known by you to be false, inaccurate or misleading;
    • That infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
    • That violates any law, statute, ordinance or regulation (including, but not limited to, those governing, consumer protection, unfair competition, anti-discrimination or false advertising);
    • That is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
    • For which you were compensated or granted any consideration by any unapproved third party;
    • That includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
    • That contains any computer viruses, worms or other potentially damaging computer programs or files.
    You agree to indemnify and hold Bookswagon (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Bazaarvoice, Inc.), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.


    For any content that you submit, you grant Bookswagon a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell, transfer, and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you. Additionally,  Bookswagon may transfer or share any personal information that you submit with its third-party service providers, including but not limited to Bazaarvoice, Inc. in accordance with  Privacy Policy


    All content that you submit may be used at Bookswagon's sole discretion. Bookswagon reserves the right to change, condense, withhold publication, remove or delete any content on Bookswagon's website that Bookswagon deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use.  Bookswagon does not guarantee that you will have any recourse through Bookswagon to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, Bookswagon reserves the right to remove or to refuse to post any submission to the extent authorized by law. You acknowledge that you, not Bookswagon, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Bookswagon, its agents, subsidiaries, affiliates, partners or third party service providers (including but not limited to Bazaarvoice, Inc.)and their respective directors, officers and employees.

    Accept

    New Arrivals



    Inspired by your browsing history


    Your review has been submitted!

    You've already reviewed this product!