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The Buzz

The Buzz


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About the Book

Energize and inspire customer service - create The Buzz!

Customers are key to your success. Make a big difference to them by taking care of the little things that matter - this book contains 50 tips and techniques to create a Buzz that delivers world-class customer service.

In his punchy, accessible guide, well-known author David Freemantle offers simple, helpful advice on forming strong bonds with your clients. Create a Buzz for customer care throughout your company and inspire everyone to Make A Difference (perhaps even form a M.A.D. group!). Inject energy, vitality and warmth into your customer relations; create a Buzz and reap the rewards.
About the Author: David Freemantle is the founder of Superboss Ltd (www.superboss.co.uk). He is a pioneering author, whose many books include What Customers Like About You (also from Nicholas Brealey Publishing), and is a well-known speaker, respected across the world for his seminars on leadership, people management and customer service.


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Product Details
  • ISBN-13: 9781857883473
  • Publisher: Nicholas Brealey Publishing
  • Publisher Imprint: Nicholas Brealey Publishing
  • Depth: 13
  • Language: English
  • Returnable: Y
  • Spine Width: 10 mm
  • Weight: 213 gr
  • ISBN-10: 1857883470
  • Publisher Date: 23 Sep 2004
  • Binding: Paperback
  • Height: 216 mm
  • No of Pages: 228
  • Series Title: English
  • Sub Title: 50 Little Things That Make A Big Difference To Delivering World-Class Customer Service
  • Width: 138 mm


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