Cards und Clubs. Chancen und Risiken innovativer Kundenbindungssysteme
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Cards und Clubs. Chancen und Risiken innovativer Kundenbindungssysteme

Cards und Clubs. Chancen und Risiken innovativer Kundenbindungssysteme


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About the Book

Studienarbeit aus dem Jahr 2016 im Fachbereich BWL - Marketing, Unternehmenskommunikation, CRM, Marktforschung, Social Media, Sprache: Deutsch, Abstract: Die steigende Zahl kompetenter Wettbewerber, die gesättigten Märkte und das Bedürfnis nach Individualisierung zwingen heutige Unternehmen dazu, ihr Marketingbudget effizienter zu nutzen als je zuvor. Durch Zusammenschlüsse und Übernahmen sind im Laufe der Zeit verstärkt Großunternehmen entstanden. Doch je größer das Unternehmen, desto größer die Distanz zum Kunden. Das Resultat daraus ist wiederum die Abnahme der Kundentreue. Ist es also sinnvoll, das Marketingbudget in die Neukundenakquisition zu investieren? Die Faustregel, nach der es fünfmal teurer ist neue Kunden zu gewinnen als bestehende Kunden zu halten, negiert diese Frage. Es ist daher sinnvoll, sich mit den Themen Kundenorientierung, Kundennähe und Kundenbindung auseinanderzusetzen. Wie kann man jedoch die Kundennähe und die Kundenbindung in einem Großunternehmen erreichen? Natürlich ist dies nicht so einfach, da der persönliche Kontakt zwischen Mitarbeiter und Kunden meist nur kurz und oberflächlich ist. Um dem Kunden trotzdem das Gefühl von Einzigartigkeit und Exklusivität zu vermitteln, wird häufig ein besonderes Instrument benutzt. In diesem Zusammenhang liegt der Fokus dieser Arbeit auf dem Kundenbindungsinstrument "Clubs & Cards". Seit Anfang der 90er Jahre entstand regelrecht eine Welle diverser Kundenclubs und Kundenkartenangebote, deren Mitgliederzahlen von wenigen hundert bis zu mehr als achtzehn Millionen variieren. Bis heute werden sie immer beliebter. Die Auswahl ist gigantisch, vom einfachen Kochclub bis hin zu VIP-Clubs der Automobil- und Flugbranche. Täglich werden neue Kundenkarten herausgegeben und neue Kundenclubs gegründet, andere allerdings auch wieder eingestellt und umstrukturiert. Heutzutage tragen die Deutschen durchschnittlich 4 Kundenkarten in ihrer Brieftasche mit sich und erhalten dadurch Rabatte und spezielle Bo


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Product Details
  • ISBN-13: 9783668341579
  • Publisher: Grin Publishing
  • Binding: Paperback
  • Language: German
  • Returnable: N
  • Spine Width: 2 mm
  • Width: 148 mm
  • ISBN-10: 3668341575
  • Publisher Date: 17 Nov 2016
  • Height: 210 mm
  • No of Pages: 28
  • Series Title: German
  • Weight: 100 gr


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Cards und Clubs. Chancen und Risiken innovativer Kundenbindungssysteme
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