Case Studies in Service Innovation by Linda A. Macaulay
Home > Business & Economics > Business & management > Business innovation > Case Studies in Service Innovation
Case Studies in Service Innovation

Case Studies in Service Innovation


     0     
5
4
3
2
1



International Edition


About the Book

Introduction to the Book.- Introduction to Service Innovation.- Introduction to Business Model Innovation Cases.- Service Innovation in the Chinese Aviation Industry: The Case of Chinese Low Cost Carriers.- Survival by "Servicisation" A Multiple-case Study of the Taiwanese Video Games Industry.- Innovation in China's Mobile Multimedia Broadcasting Service.- Optimisation of the Clients' Warehouse Logistics: A KIBS-type Service in the Manufacturing Context.- Introduction to the Organisation and its Environment Cases.- Public-Private Innovation Network in Knowledge Intensive Services: Co-production or Technological Lock-in? FARMSTAR, a Case Study in Advisory Services for Farmers.- The Role of Boundary Objects in Public-Private Innovation Networks: The Story of Næstved Health School.- A Platform Innovation in Public Service.- Introduction to Innovation Management within an Organisation Cases.- Understanding Drivers of Customer Satisfaction in the Social Housing Sector.- TrusTECH: Innovators in the Field Of Innovation.- Soft Systems Methodology and Innovation.- Achieving Service Innovation through a Health Education Programme.- Introduction to Process Innovation Cases.- A Systems Approach to Housing Repairs.- Opportunities to Improve Health Visiting Services through Lean Thinking.- Including Customer Representatives in the Development of the Service Innovation 'Model' for an Insurance Company.- Social Housing Asset Management: An Innovative Approach to Increase Productivity and Performance.- Innovation Perspectives of a Personal Financial Services Call Centre.- Introduction to Technology Innovation Cases.- The Benefit of Knowledge Sharing: A Case Study of a Real Estate Brokerage Service.- Using Virtual World Technology to Deliver Educational Services.- Partnering for Technology-led Innovation to Deliver Enterprise Service Innovation: Ultra High Resolution Seismic Sensing Solution.- Chasing the Long Tail: Growth through Personalised Telecoms Services.- Information Technology-Enabled Business Platforms.- An End-User Friendly Service Delivery Platform for the Public Sector.- Introduction to Cases Illustrating the Driving Forces of Service Innovation.- Circles of Customer Need: A Contribution to Customer-Centric Service Provision in a Local Community.- Towards a Deeper Understanding of Public Sector Innovation.- Involving Customers in the Service Innovation Process.- Public-Private Innovation Networks: The Importance of Boundary Objects, Brokers and Platforms to Service Innovation.- Author Index.


Best Sellers



Product Details
  • ISBN-13: 9781461419716
  • Publisher: Springer
  • Publisher Imprint: Springer
  • Depth: 19
  • Height: 234 mm
  • No of Pages: 234
  • Series Title: Service Science: Research and Innovations in the Service Eco
  • Weight: 575 gr
  • ISBN-10: 1461419719
  • Publisher Date: 02 May 2012
  • Binding: Hardback
  • Edition: 2012
  • Language: English
  • Returnable: N
  • Spine Width: 16 mm
  • Width: 156 mm


Similar Products

Add Photo
Add Photo

Customer Reviews

REVIEWS      0     
Click Here To Be The First to Review this Product
Case Studies in Service Innovation
Springer -
Case Studies in Service Innovation
Writing guidlines
We want to publish your review, so please:
  • keep your review on the product. Review's that defame author's character will be rejected.
  • Keep your review focused on the product.
  • Avoid writing about customer service. contact us instead if you have issue requiring immediate attention.
  • Refrain from mentioning competitors or the specific price you paid for the product.
  • Do not include any personally identifiable information, such as full names.

Case Studies in Service Innovation

Required fields are marked with *

Review Title*
Review
    Add Photo Add up to 6 photos
    Would you recommend this product to a friend?
    Tag this Book Read more
    Does your review contain spoilers?
    What type of reader best describes you?
    I agree to the terms & conditions
    You may receive emails regarding this submission. Any emails will include the ability to opt-out of future communications.

    CUSTOMER RATINGS AND REVIEWS AND QUESTIONS AND ANSWERS TERMS OF USE

    These Terms of Use govern your conduct associated with the Customer Ratings and Reviews and/or Questions and Answers service offered by Bookswagon (the "CRR Service").


    By submitting any content to Bookswagon, you guarantee that:
    • You are the sole author and owner of the intellectual property rights in the content;
    • All "moral rights" that you may have in such content have been voluntarily waived by you;
    • All content that you post is accurate;
    • You are at least 13 years old;
    • Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.
    You further agree that you may not submit any content:
    • That is known by you to be false, inaccurate or misleading;
    • That infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
    • That violates any law, statute, ordinance or regulation (including, but not limited to, those governing, consumer protection, unfair competition, anti-discrimination or false advertising);
    • That is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
    • For which you were compensated or granted any consideration by any unapproved third party;
    • That includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
    • That contains any computer viruses, worms or other potentially damaging computer programs or files.
    You agree to indemnify and hold Bookswagon (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Bazaarvoice, Inc.), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.


    For any content that you submit, you grant Bookswagon a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell, transfer, and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you. Additionally,  Bookswagon may transfer or share any personal information that you submit with its third-party service providers, including but not limited to Bazaarvoice, Inc. in accordance with  Privacy Policy


    All content that you submit may be used at Bookswagon's sole discretion. Bookswagon reserves the right to change, condense, withhold publication, remove or delete any content on Bookswagon's website that Bookswagon deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use.  Bookswagon does not guarantee that you will have any recourse through Bookswagon to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, Bookswagon reserves the right to remove or to refuse to post any submission to the extent authorized by law. You acknowledge that you, not Bookswagon, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Bookswagon, its agents, subsidiaries, affiliates, partners or third party service providers (including but not limited to Bazaarvoice, Inc.)and their respective directors, officers and employees.

    Accept

    New Arrivals



    Inspired by your browsing history


    Your review has been submitted!

    You've already reviewed this product!