"Commanding Calm: Executive Strategies for Crisis Communication Mastery" is an authoritative guide that equips executives with comprehensive strategies for managing communications during crises. The book delves into the nuances of crisis communication, emphasizing the importance of being proactive, adaptable, and empathetic. It outlines the foundational principles of proactive public relations, and discusses how organizations can establish credibility, trust, and a resilient communication framework to handle crises effectively.
The Crisis Lifecycle is thoroughly explained, a framework that helps understand the stages of a crisis - from identification and preparation to resolution and post-crisis analysis. It emphasizes the critical role of leadership and decision-making throughout these stages, highlighting the need for empathy and transparency in communications.
"Commanding Calm" covers a great many practical strategies, such as assembling and training a Crisis Communications Team, selecting and training spokespersons, and collaborating with legal, HR, and IT departments. It underscores the importance of integrating internal and external communication strategies and maintaining consistency and clarity in messaging.
It also explores various communication tools and channels, comparing traditional media with digital media, and highlighting the advantages and challenges of each. It dives into the intricacies of social media in crisis communication, stressing the need for real-time monitoring and response to online sentiment.
Further, the book addresses legal considerations and media rights in crisis situations, guiding readers on navigating legal risks and understanding media limitations. It offers case studies that analyze real-world examples of both successful and unsuccessful crisis communications, providing key takeaways and lessons learned.
"Commanding Calm" also provides valuable insights into post-crisis evaluation and recovery, focusing on reputation management, financial assessment, and the psychological impact on employees. It emphasizes the significance of continuous learning, adaptability, and feedback in improving crisis communication strategies.
The book discusses developing a Crisis Communications Team, highlighting its importance, the roles and responsibilities of its members, and the necessity of continuous training and preparedness. It also covers the selection and utilization of various crisis communication tools and resources, ranging from digital platforms to traditional methods, and the importance of legal compliance in communications.
The book concludes by reiterating the key themes and strategies, encouraging a holistic approach to crisis management. It emphasizes the role of leadership, the need for a culture of preparedness, and the importance of continuous improvement. The book is a comprehensive resource, guiding executives through the complexities of crisis communication with a blend of theoretical knowledge and practical advice.
