The Compliance Business and Its Customers - Bookswagon UAE
Home > Business & Economics > Business & management > Business competition > The Compliance Business and Its Customers
The Compliance Business and Its Customers

The Compliance Business and Its Customers


     0     
5
4
3
2
1



Available


About the Book

The internet has changed the way consumers interact with companies. Businesses must maintain good levels of customer service in a digital world where old strategies may no longer suffice. This book explores what the successful compliance-centred businesses are doing to manage and improve customer experience.
About the Author: Edward Kasabov BA, MA, MSc, PhD is a Bulgarian academic with practitioner experience in the food and drinks industry and in entertainment and mass communications, and is currently Associate Professor in Marketing at Exeter University. Previously, he was an ESRC/EPSRC Advanced Institute of Management Research (AIM) Fellow and a lecturer in Marketing at University of Bath and has lectured at Cardiff University (Wales) and Trinity College Dublin (Ireland), among others. His academic and/or practitioner background is in three areas: 1. Strategy (clusters, regions and regional development; hi-tech clusters in biotechnology and life sciences; role of SMEs in clusters; peripheral and early stage clusters). 2. Marketing (automated marketing; dissatisfaction, service failure and recovery; relationship marketing; critical marketing theory). 3. Transition studies (privatisation and corporate restructuring; Central and Eastern European structural adjustment; role of institutions and informal institutions). His work has been published in leading journals, including European Journal of Marketing, Sloan Management Review, Regional Studies, Environment and Planning and European Planning Studies.

Alex Warlow B.Sc, M.Sc., B.A., FIDM is an agriculturalist and engineer by training, having worked for 25 years in marketing and product planning for a multinational agricultural machinery company which exported worldwide. For the last 20 years, he has run a consultancy business, Noridol Ltd., advising SMEs on management, business planning and marketing with a special interest in Direct Marketing. He undertakes training for private and public sector clients, and assists with grant application, especially in relation to SMEs, cooperatives, social enterprises and community groups working in the Welsh rural development sector on projects funded by the European Union and the Welsh Assembly Government. He is a trustee involved in the management of two social enterprises. He has prepared a number of reports, based on research, for the public sector. He is a guest lecturer and supports research projects at a number of universities and his work has appeared in European Journal of Marketing and Journal of Direct, Data and Digital Marketing Practice.


Best Sellers



Product Details
  • ISBN-13: 9780230284197
  • Publisher: Palgrave MacMillan
  • Publisher Imprint: Palgrave Macmillan
  • Depth: 19
  • Language: English
  • Returnable: Y
  • Spine Width: 20 mm
  • Weight: 467 gr
  • ISBN-10: 0230284191
  • Publisher Date: 22 Oct 2012
  • Binding: Hardback
  • Height: 236 mm
  • No of Pages: 168
  • Series Title: English
  • Sub Title: Gaining Competitive Advantage by Controlling Your Costumers
  • Width: 157 mm


Similar Products

Add Photo
Add Photo

Customer Reviews

REVIEWS      0     
Click Here To Be The First to Review this Product
The Compliance Business and Its Customers
Palgrave MacMillan -
The Compliance Business and Its Customers
Writing guidlines
We want to publish your review, so please:
  • keep your review on the product. Review's that defame author's character will be rejected.
  • Keep your review focused on the product.
  • Avoid writing about customer service. contact us instead if you have issue requiring immediate attention.
  • Refrain from mentioning competitors or the specific price you paid for the product.
  • Do not include any personally identifiable information, such as full names.

The Compliance Business and Its Customers

Required fields are marked with *

Review Title*
Review
    Add Photo Add up to 6 photos
    Would you recommend this product to a friend?
    Tag this Book Read more
    Does your review contain spoilers?
    What type of reader best describes you?
    I agree to the terms & conditions
    You may receive emails regarding this submission. Any emails will include the ability to opt-out of future communications.

    CUSTOMER RATINGS AND REVIEWS AND QUESTIONS AND ANSWERS TERMS OF USE

    These Terms of Use govern your conduct associated with the Customer Ratings and Reviews and/or Questions and Answers service offered by Bookswagon (the "CRR Service").


    By submitting any content to Bookswagon, you guarantee that:
    • You are the sole author and owner of the intellectual property rights in the content;
    • All "moral rights" that you may have in such content have been voluntarily waived by you;
    • All content that you post is accurate;
    • You are at least 13 years old;
    • Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.
    You further agree that you may not submit any content:
    • That is known by you to be false, inaccurate or misleading;
    • That infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
    • That violates any law, statute, ordinance or regulation (including, but not limited to, those governing, consumer protection, unfair competition, anti-discrimination or false advertising);
    • That is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
    • For which you were compensated or granted any consideration by any unapproved third party;
    • That includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
    • That contains any computer viruses, worms or other potentially damaging computer programs or files.
    You agree to indemnify and hold Bookswagon (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Bazaarvoice, Inc.), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.


    For any content that you submit, you grant Bookswagon a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell, transfer, and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you. Additionally,  Bookswagon may transfer or share any personal information that you submit with its third-party service providers, including but not limited to Bazaarvoice, Inc. in accordance with  Privacy Policy


    All content that you submit may be used at Bookswagon's sole discretion. Bookswagon reserves the right to change, condense, withhold publication, remove or delete any content on Bookswagon's website that Bookswagon deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use.  Bookswagon does not guarantee that you will have any recourse through Bookswagon to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, Bookswagon reserves the right to remove or to refuse to post any submission to the extent authorized by law. You acknowledge that you, not Bookswagon, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Bookswagon, its agents, subsidiaries, affiliates, partners or third party service providers (including but not limited to Bazaarvoice, Inc.)and their respective directors, officers and employees.

    Accept

    New Arrivals



    Inspired by your browsing history


    Your review has been submitted!

    You've already reviewed this product!