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The Conflict and Communication Activity Book

The Conflict and Communication Activity Book


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About the Book

Every workplace has its share of conflict, and one of training's universal goals is to help organizations resolve it in a way that brings benefit to everyone involved. This timely activity book offers 30 ready-to-use exercises trainers can use to help workshop participants communicate more effectively and create positive outcomes from conflict situations. The Conflict and Communication Activity Book features: * Field-proven exercises from the authors' worldwide experience * Easy-to-follow instructions for preparation, additional reading, and Q A processes * Valuable essays on handling conflict situations * An Exercise Matrix to sort activities by type, length, and other parameters It also includes a jam-packed Trainer's Toolbox containing more than sixty handouts, flipcharts, and overheads; workshop agendas; instructions for breakout sessions; and tons more. From the quick-fix solutions of the My Workshop Starts in Five Minutes section to fully developed sessions, this book will be every educator's best friend.
About the Author:

Bill Withers (Collingswood, NJ) is the author of The Conflict Management Skills Workshop (0-8144-7092-0) and the organizational development manager for R & B, Inc., an automotive supply corporation. Keami D. Lewis (North Wales, PA) has been a program designer, trainer, and business leader with Rosenbluth International, Showboat Casino, and other organizations recognized for excellence in training and management practices.


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Product Details
  • ISBN-13: 9780814471678
  • Publisher: Amacom
  • Publisher Imprint: Amacom
  • Depth: 25
  • Language: English
  • Returnable: N
  • Spine Width: 22 mm
  • Weight: 911 gr
  • ISBN-10: 0814471676
  • Publisher Date: 02 Jun 2003
  • Binding: Paperback
  • Height: 278 mm
  • No of Pages: 256
  • Series Title: English
  • Sub Title: 30 High-Impact Training Exercises for Adult Learners
  • Width: 217 mm


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