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Consumer Empowerment durch Web 2.0

Consumer Empowerment durch Web 2.0


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About the Book

Magisterarbeit aus dem Jahr 2007 im Fachbereich BWL - Unternehmensführung, Management, Organisation, Note: 2,0, Management Center Innsbruck Internationale Fachhochschulgesellschaft mbH (Unternehmensführung in der Tourismus und Freizeitwirtschaft), Sprache: Deutsch, Abstract: Diese Diplomarbeit erläutert, wie die technische, soziale und inhaltliche Weiterentwicklung des Internets, das Empowerment der Verbraucher vorantreibt und welche Auswirkungen sich dadurch auf das Markenmanagement ergeben. Als Grundlage dieser Arbeit wurde eine umfangreiche Literaturrecherche zum Thema Markenführung, Web 2.0 und Consumer Empowerment durchgeführt. Der empirische Teil beschreibt den Einfluss des Web 2.0 an Hand der Reichweite und des Nutzungsverhaltens von Web 2.0-Anwendungen. Darauf aufbauend wird das Modell des Consumer Empowerment 2.0 abgeleitet. Zu den fünf Faktoren des Consumer Empowerment 2.0 zählen: User-generated Content, die Digitalisierung von sozialen Netzwerken, die Digitalisierung von Mundpropaganda, die virusartige Verbreitungsgeschwindigkeit von Informationen und Relevanz- und Suchsysteme. Am Fallbeispiel des Managements von Online-Hotelbewertungsplattformen des Hotel Kristall werden die Erfolgspotenziale von Consumer Empowerment 2.0 untersucht. Durch die Kombination von typische Web 2.0-Funktionen, wie das Bewertung von Angeboten, die Präsentation eigener Fotos und Videos, das Erstellen von Foreneinträgen sowie die Funktionen einer Reisecommunity, ist die Hotelbewertungsplattform holidaycheck.de der idealen Untersuchungsgegenstand. Der Zusammenhang zwischen Online-Bewertungen und der Auswirkung auf die Hotelanfragen wurde mit dem Statistikprogramms SPSS überprüft. Anschließend werden praktische Empfehlungen zur Umsetzung abgeleitet. Am Ende der Arbeit werden die Erfolgsfaktoren eines zukunftsweisenden Markenmanagements dargestellt. Die Ergebnisse dieser Arbeit deuten auf eine Paradigmenwechsel, der zunehmend die Marktkräfte zu Gunsten des Konsumenten verschiebt. U


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Product Details
  • ISBN-13: 9783638869157
  • Publisher: Grin Publishing
  • Binding: Paperback
  • Language: German
  • Returnable: N
  • Spine Width: 7 mm
  • Weight: 222 gr
  • ISBN-10: 3638869156
  • Publisher Date: 11 Dec 2007
  • Height: 210 mm
  • No of Pages: 124
  • Series Title: German
  • Sub Title: Erfolgspotenziale des Markenmanagements im Tourismus am Fallbeispiel von Online-Hotelbewertungen des Hotel Kristall
  • Width: 148 mm


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