Does the Contact center telephony performance meet the customer's requirements? How can you negotiate Contact center telephony successfully with a stubborn boss, an irate client, or a deceitful coworker? Are assumptions made in Contact center telephony stated explicitly? Are there any disadvantages to implementing Contact center telephony? There might be some that are less obvious? How will we insure seamless interoperability of Contact center telephony moving forward?

Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department.

Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Contact center telephony investments work better.

This Contact center telephony All-Inclusive Self-Assessment enables You to be that person.

All the tools you need to an in-depth Contact center telephony Self-Assessment. Featuring new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Contact center telephony improvements can be made.

In using the questions you will be better able to:

- diagnose Contact center telephony projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices

- implement evidence-based best practice strategies aligned with overall goals

- integrate recent advances in Contact center telephony and process design strategies into practice according to best practice guidelines

Using a Self-Assessment tool known as the Contact center telephony Scorecard, you will develop a clear picture of which Contact center telephony areas need attention.

Your purchase includes access details to the Contact center telephony self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. Your exclusive instant access details can be found in your book.