The aim of this handbook is to provide an up to date introduction to the discipline of crisis communication. Based on the most recent international research and through a series of levels (from the textual to the inter-societal level), this handbook introduces the reader to the most important concepts, models, theories and debates within the field of crisis communication.
Crisis communication is a young and very vibrant field of research and practice. It is therefore crucial that researchers, students and practitioners have access to presentations and discussions of the most recent research.
Like the other handbooks in the HOCS series, this handbook contains a general introduction, a chapter on the history of crisis communication research, a series of thematic chapters on crisis communication research at various levels, a chapter perspectives, and a glossary of key terms, including lists of further reading for each chapter (including references to publications in English, German, and French), and sections with academic resources, such as brief descriptions of important researchers and research centers, important journals and conferences, websites, etc.The thematic chapters which form the core of the handbook cover the following levels and theoretical frameworks:
Level (1): Between Text and Context
Introduction: Crisis, Risk, Scandal, and Disaster
Image Repair Theory
Situational Crisis Communication Theory
Contingency Theory of Crisis Communication
Renewal Discourse Theory
Crisis Sense making Theory
Rhetorical Arena Theory
Visual Crisis Communication
Level (2): Organizational level
Introduction: From Product Recalls to Volkswagens Dieselgate Scandal
Crisis Communication - From a Management Perspective
Social Evaluators of Organizations: from Reputation to Social Approval
Crisis Communication in Private and Public Sector Organizations: Different but Same?
Internal Crisis Communication
Whistle blowing in Organizations
Employee Reactions to Negative Media Coverage
Crisis Communication and Emotions: in Organizations and among Stakeholders
Crisis Communication and Organizational Resilience
Improvisation: When the Crisis Communication Plan Doesnt Work
Level (3): Inter-organizational level
Communicating During Supply Chain Crises
Inter-organizational Relations of Spillover Crises
Level (4): Societal level
Introduction: From Child Abuse to Environmental Crises and Financial Crises
Crisis and Emergency Risk Communication (CERC)
Political Scandals
Political Crisis Communication
Media and the Mediatization of Crises and Disasters
Social Media and Crisis Communication
Level (5): Inter-societal level
International and Global Crisis Communication
Intercultural and Multi-cultural Crisis Communication
Critical approaches
The Ethics of Crisis Communication
Beyond Crisis Communication
The Future
The Future of Crises and Crisis Communication
About the Author
Finn Frandsen, and Winnie Johansen, Aarhus, Denmark.
