Crm in Action Book by Dr Ken K Wong - Bookswagon
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Crm in Action

Crm in Action


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About the Book

Written in Dr. Wong's vivid and interesting style, and furnished with real-life examples from Canada, this book helps marketers to generate greater customer value by making good use of market segmentation, product differentiation, and customer retention strategies.

Advance Praise for CRM in Action

"This book helped me a lot in figuring out how to attract the right customers who can see real value in our healthcare services and retain them. It is a lot of planning and thinking behind this seemingly simple task, and this book guides you all the way with simple language and a lot of illustrative examples."
-Ekaterina Leonova, Sweden

"Readers will gather from Dr Wong's experience after reading the book because he reveals common traps and pitfalls, and gives advice on self-check questions on how to overcome them or bypass them altogether. This book should give you an excellent start in your CRM initiative."
-Hoo Chee Wai, Singapore


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Product Details
  • ISBN-13: 9781450279888
  • Publisher: iUniverse
  • Publisher Imprint: iUniverse
  • Depth: 6
  • Language: English
  • Returnable: N
  • Spine Width: 6 mm
  • Weight: 274 gr
  • ISBN-10: 1450279880
  • Publisher Date: 26 Jan 2011
  • Binding: Paperback
  • Height: 235 mm
  • No of Pages: 116
  • Series Title: English
  • Sub Title: Maximizing Value Through Market Segmentation, Product Differentiation & Customer Retention
  • Width: 191 mm


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