Customer Value Generation in Banking by Stefanie Auge-Dickhut
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Customer Value Generation in Banking

Customer Value Generation in Banking


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About the Book

New Rules: The Drivers of Future-Viable Banking.- From Classic Business Models to a Customer-Centred Banking Architecture.- Change: The Path to a Future-Viable Bank Architecture (With a Significant Contribution by Charlotte Götz).- Guidelines for Future-Viable Business Models.
About the Author:

Stefanie Auge-Dickhut is Head of Research and Deputy Director of the Swiss Institute for Financial Education (SIF) which is part of the Kalaidos University of Applied Science Switzerland. She has a broad knowledge as consultant and researcher with various publications and has worked in the finance field (team head Ernst & Young), notably in the banking industry (head of valuation HVB Consult) for more than 10 years. She is founding partner of Koye & Partner Consulting.

Prof. Bernhard Koye is Director of the SIF and a specialist in business models of banks and change management and a senior expert in banking education. Among others, he acted as divisional head executive education at Swiss Finance Institute; as department head for leadership and Executive training at UBS Wealth Management and as Managing Director of the Zurich Wealth Forum. He is founding partner of Koye & Partner Consulting.

Axel Liebetrau is a thought-leader for innovation and foresight in banking and insurance. He is speaker, consultant and entrepreneur with passion and commitment. Axel Liebetrau has a German degree in Banking and Finance and UK Master of Business Administration in International Management Consulting. He is founder of BIG - Banking Innovation Group, Europe's only management consultancy focused on innovation and trends in Banking and Insurance.


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Product Details
  • ISBN-13: 9783319368795
  • Publisher: Springer
  • Publisher Imprint: Springer
  • Edition: Softcover reprint of the original 1st ed. 2016
  • Language: English
  • Returnable: Y
  • Spine Width: 12 mm
  • Weight: 367 gr
  • ISBN-10: 3319368796
  • Publisher Date: 15 Oct 2016
  • Binding: Paperback
  • Height: 234 mm
  • No of Pages: 195
  • Series Title: Management for Professionals
  • Sub Title: The Zurich Model of Customer-Centricity
  • Width: 156 mm


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