DEALING WITH IMPOSSIBLE CLIENTS points up the ways in which clients can be difficult, demanding, or outright scoundrels and what to do about the problem. The book deals with recognizing the danger signals before working with such a client and when to cut your losses to avoid further problems down the road. While the focus is on what small business owners, managers, and professionals should do, the book should also appeal to others in business with problem employees, bosses, or co-workers and those going into business for themselves. The book begins with an introduction about how to notice warning signs to help you avoid dealing with impossible clients. Each chapter begins with a story about an impossible client, based on interviews with several dozen small business owners, managers, and professionals about what happened to them. Following each story, there is a discussion of what went wrong and what might have been done to prevent this. Each chapter concludes with suggestions on how to deal with similar problems in your own situation, followed by a few short takeaways.GINI GRAHAM SCOTT, PhD is a writer, publisher, and film producer, who has published over 200 books, 50 for traditional publishers and 150 for her own company Changemakers Publishing, specializing in books on self-help, popular business, and social issues. She also writes, reviews, and ghostwrites books and scripts for clients. She has written and executive produced 10 feature films, documentaries, and TV series.
About the Author: GINI GRAHAM SCOTT, Ph.D., J.D., is a nationally known writer, consultant, speaker, and seminar leader, specializing in business and work relationships, professional and personal development, social trends, and popular culture. She has published over 50 books on diverse subjects with major publishers. She has worked with dozens of clients on memoirs, self-help, and popular business books, as well as film scripts. Writing samples are at www.ginigrahamscott.com and www.changemakerspublishingandwriting.com. She is a Huffington Post regular columnist, commenting on social trends, new technology, business, and everyday life at www.huffingtonpost.com/gini-graham-scott. She is the founder of Changemakers Publishing featuring books on work, business, psychology, social trends, and self-help, which has published over 40 Print, Ebooks, and Audiobooks. She has licensed several dozen books for foreign sales, including the UK, Russia, Korea, Spain, Indonesia, and Japan. She has received national media exposure for her books, including appearances on Good Morning America, Oprah, Montel Williams, and CNN. She has been the producer and host of a talk show series, CHANGEMAKERS, featuring interviews on social trends. Her books on business relationships and professional development include: Turn Your Dreams into Reality (Llewellyn) Resolving Conflict (Changemakers Publishing) A Survival Guide for Working with Bad Bosses (AMACOM) A Survival Guide for Working with Humans (AMACOM) Making Ethical Choices, Resolving Ethical Dilemmas (Changemakers Publishing) Credit Card Fraud with Jen Grondahl Lee (Rowman) Her books on social trends and popular culture include: American Justice with Paul Brakke (Touchpoint Press) Scammed (Allworth Press) The New Middle Ages (Nortia Press) Internet Book Piracy (Allworth Press) Lies and Liars: How and Why Sociopaths Lie (Skyhorse Publishing) Scott is also active in a number of community and business groups, including the Lafayette and Danville Chambers of Commerce. She is a graduate of the prestigious Leadership in Contra Costa County program, is a member of B2B groups in Danville and Walnut Creek, and a BNI member She does workshops and seminars on the topics of her books. She received her Ph.D. from the University of California, Berkeley, and her J.D. from the University of San Francisco Law School. She has received several MAs at Cal State, East Bay, and is getting an additional MA in Communications in 2017.