Der Ombudsmann Im Bank- Und Versicherungswesen by Thomas Von Hippel
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Der Ombudsmann Im Bank- Und Versicherungswesen

Der Ombudsmann Im Bank- Und Versicherungswesen


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About the Book

English summary: Thomas von Hippel examines the German banking ombudsman schemes, takes a look at what experiences the banks have had using them and looks into their legal status. In addition he describes various types of ombudsman schemes in the financial services in other countries, outlines the experiences these countries have had and on the basis of this he makes suggestions for the ideal ombudsman model which are of interest to other economic sectors apart from banking and insurance. In doing so, he makes an important contribution to potential improvements in consumer protection through selfregulation by trade and industry. German description: Wie die Erfahrung zeigt, fallt es Verbrauchern oft schwer, individuelle Anspruche gegen Anbieter durchzusetzen. Dies gilt speziell fur Anspruche gegen Banken und Versicherungen. Um der wachsenden Kritik der Verbraucherschutzbewegung an diesem Missstand zu begegnen, haben die deutschen privaten Banken im Jahre 1992 nach britischem Vorbild einen 'Bankenombudsmann' eingefuhrt, der sich mit den Kundenbeschwerden befasst und bis zur Hohe von DM 10.000 Entscheidungen treffen darf, die einseitig die beteiligte Bank binden, wahrend der Kunde weiterhin die Gerichte anrufen kann. Dementsprechend ist die Einfuhrung eines 'Versicherungsombudsmannes' vorgesehen. Thomas von Hippel untersucht das Ombudsmannverfahren der deutschen Banken einschliesslich der bisher gesammelten Erfahrungen und pruft seine rechtliche Einordnung. Ausserdem stellt er auslandische Spielarten und Erfahrungen mit Ombudsmann-Modellen im Bank- und Versicherungswesen dar und entwickelt auf dieser Grundlage Vorschlage fur ein optimales Ombudsmann-Modell, die uber den Sektor der Banken und Versicherungen hinaus fur andere Wirtschaftsbranchen bedeutsam sind. Damit leistet er einen wichtigen Beitrag zu moglichen Verbesserungen des Verbraucherschutzes durch Selbstkontrolle der Wirtschaft. Zugleich ist die Untersuchung fur die aktuelle Diskussion uber 'Alternativen zur Ziviljustiz' durch aussergerichtliche Streitbeilegungsverfahren von grossem Interesse.
About the Author: Thomas von Hippel, ist Wissenschaftlicher Assistent an der Bucerius Law School Hamburg und Referent am Max-Planck-Institut fur auslandisches und internationales Privatrecht in Hamburg.


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Product Details
  • ISBN-13: 9783161472312
  • Publisher: Mohr Siebeck
  • Publisher Imprint: Mohr Siebeck
  • Height: 232 mm
  • No of Pages: 301
  • Series Title: Studien Zum Auslandischen Und Internationalen Privatrecht
  • Width: 155 mm
  • ISBN-10: 3161472314
  • Publisher Date: 01 Jul 2000
  • Binding: Paperback
  • Language: German
  • Returnable: N
  • Weight: 537 gr


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