Digital Rise
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Digital Rise

Digital Rise


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About the Book

Calling all Hotel Operators, General Managers, and Guests!

The hospitality industry is experiencing a revolution in the customer experience thanks to emerging technologies that could change guest engagement, property operations, and competitive branding for decades to come. Four decades of experience in the technology industry mean that John V. Campanella's book "Digital Rise: The Future of Hospitality" is an invaluable strategic guide for managers and owners navigating this shift in a way that prioritizes the needs of their customers.

Across 22 chapters, the book explores exponential technologies like artificial intelligence, augmented reality, robotics and biometrics that allow personalized, predictive and highly convenient guest experiences when thoughtfully implemented. The innovative capabilities detailed range from AI-powered customer sentiment analysis tools that enable emotionally intuitive service interactions to guest-facing biometrics that customize room environments the moment visitors step inside suites.

Behind the scenes, the book examines how data-enhanced operational optimization assists staff through environmental tracking assistance, predictive maintenance alerts and even tailored exoskeletons, protecting essential workers from repetitive strain injuries amid staffing volatility. Tactical adoption roadmaps help with methodology prioritization planning.

All transformations require careful governance as innovation reconsiders business assumptions. Dedicated chapters guide ethical automations across customer data privacy, pricing parity protections and bias mitigations necessary to uphold hospitality tenets while capturing advanced capability upsides made possible through perpetual capability advancements summarized across exponential technology growth curves underpinning competitive branding moat incubation just now through committed early adoptions alone.

In the midst of the digital transformation revolution that is set to redefine hospitality excellence over the coming generations, Campanella synthesizes insights from over four decades of experience as a technology designer for hospitality facilities. From there, he distills emerging innovation possibilities into an indispensable tactical playbook for ownership groups of all sizes seeking customer experience leadership. These are exciting times ahead. The future is still unwritten, and competitive progress is being made every day for those who are dedicated to continuously modernizing experiences through innovation, as well as being well captured here. I strongly advise hospitality executives and entrepreneurs to dedicate focus to this text, understanding both opportunities and obligations ahead as common guest expectations evolve exponentially across generations based on digital capability assumptions alone.


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Product Details
  • ISBN-13: 9798873649655
  • Publisher: Amazon Digital Services LLC - Kdp
  • Binding: Paperback
  • Language: English
  • Returnable: N
  • Sub Title: The Future of Hospitality
  • Width: 140 mm
  • ISBN-10: 8873649653
  • Publisher Date: 04 Jan 2024
  • Height: 216 mm
  • No of Pages: 126
  • Spine Width: 7 mm
  • Weight: 209 gr


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