Einarbeitung im Call und Service Center by Heidi E Dollansky
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Einarbeitung im Call und Service Center

Einarbeitung im Call und Service Center


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About the Book

Inhaltlich unveränderte Neuauflage. Die Einarbeitung ist eine hochsensible Phase: Es geht darum, neue Mitarbeiter zu halten und sie an das Unternehmen zu binden. Viel Wissen muss transpor-tiert werden, möglichst so, dass Lernen Spaß macht und weder über- noch unterfordert. Neu aufgenommene Informationen müssen gesichert werden, damit von Anfang an auf Qualität geachtet werden kann und es gilt von vornherein zu vermeiden, dass Lernbarrieren und Lernwiderstände aufgebaut werden. Dies kann nur mit einer Weiterbildungsstrategie gelingen, deren Konzepte längerfristig angelegt sind und nicht nur kurzfristig auf Probleme reagieren. Eine qualifizierte Einarbeitung bildet demnach den ersten Baustein einer langfristigen Qualitätssicherungsstrategie. Dieses Buch beschäftigt sich mit der Konzeption der Personalentwicklungsmaßnahme "Einarbeitung". Aufbau-end auf einer grundlegenden Situationsanalyse der betrieblichen Gegebenheiten in einem bestehenden Service Center, den Erfahrungen neuer Mitarbeiter während der Einarbeitung und einer Klärung von wesentlichen Lernbegriffen, wird ein neues Einarbeitungskonzept erstellt und ein Konzept zur Qualifizierung von Einarbeitern und Multiplikatoren im Call und Service Center entwickelt.


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Product Details
  • ISBN-13: 9783639423884
  • Publisher: KS Omniscriptum Publishing
  • Publisher Imprint: AV Akademikerverlag
  • Height: 229 mm
  • No of Pages: 160
  • Spine Width: 9 mm
  • Width: 152 mm
  • ISBN-10: 3639423887
  • Publisher Date: 06 Jun 2012
  • Binding: Paperback
  • Language: German
  • Returnable: N
  • Weight: 295 gr


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