Erfolgreich Gespräche Im Berufsalltag Führen
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Erfolgreich Gespräche Im Berufsalltag Führen

Erfolgreich Gespräche Im Berufsalltag Führen


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About the Book

Dieses Fachbuch stellt einen praxiserprobten Kommunikationsansatz vor, der an der eigenen Haltung, bestehenden Glaubensmustern und dem Bewusstsein der unbewussten und autonomen Vorgänge ansetzt. Unbewusste biologische Vorgänge, psychologische und soziale Aspekte haben einen großen Einfluss auf den Gesprächserfolg und entscheiden teilweise sogar über das gesamte Miteinander. Gerade die Kommunikation im Arbeitsleben ist herausfordernd. Die Autorin zeigt verschiedene Ansätze und Prinzipien, die die eigene Kommunikationskompetenz fördern. Eine wichtige Rolle spielen dabei Achtsamkeit, persönliche Führung, Wissen über Vorurteile und Glaubenssätze, Vertrauen, Wertschätzung und emotionale Intelligenz. Der Gesprächspartner wird durch aufmerksames Zuhören und neugierige Fragen angeregt, eine eigene Lösung zu entwickeln und intrinsisch motiviert zu handeln. Durch die Anwendung der vorgestellten Prinzipien werden die Gespräche im beruflichen Kontext optimiert und das Miteinander verbessert, da die Gespräche zu einem lösungsorientierten Verhalten führen, dessen Ergebnisse nachhaltig umgesetzt werden. Das Erproben und Anwenden der neuen Form der Kommunikation kann dazu beitragen, dass sich Organisationen "von innen heraus" verändern und zu Lernenden Organisationen entwickeln. Wiederkehrende Beispiele aus dem beruflichen Kontext (Leistungsbeurteilungsgespräch, Onboarding, Kundengespräch, Konfliktgespräch) geben hilfreiche Hinweise für die praktische Umsetzung im Arbeitsalltag.
Der Inhalt

  • Dynamische Kommunikation in der VUCA-Welt
  • Gesprächsvorbereitung und eine angenehme Gesprächsatmosphäre
  • Im Gespräch Überzeugungen ändern und Möglichkeiten entdecken
  • Partnerschaftlich Lösungen suchen und umsetzen
  • Selbst-Review zur Selbstoptimierung


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Product Details
  • ISBN-13: 9783662677872
  • Publisher: Springer
  • Binding: Paperback
  • Language: German
  • Returnable: Y
  • Sub Title: Der Einfluss Von Haltung, Deutungsmustern Und Unterbewusstsein Auf Gesprächssituationen
  • Width: 170 mm
  • ISBN-10: 3662677873
  • Publisher Date: 09 Oct 2023
  • Height: 244 mm
  • No of Pages: 211
  • Spine Width: 17 mm
  • Weight: 557 gr


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