If you currently employ knowledge workers who do most of their work on computers or with computers, access the Internet, utilize internal and external databases, use e-mail or other new messaging technology, then this book is for you. Quite simply, this handbook is for any organization with a lot of Web DNA that wishes to cut costs, improve performance, and stay perpetually competitive. It is for change agents or managers within those organizations who work with information and want to leverage the latest crop of tool sets to deliver on the promise of Lean for the modern, information-rich office.
... packed with new ideas ... breaks new ground in so many directions ... .
-- John Bicheno, Director, Lean Enterprise Research Centre, Cardiff Business School
... excellent ... on several levels ... ... teaches us how to visualize the depth of hidden wastes in our complex information flows and the large opportunity for improvement that this suggests.
-- Keith Russell, PhD, Global Continuous Improvement Leader R&D, AstraZeneca Pharmaceuticals
Very interesting view on operational excellence, helpful to readers without a background in this area of expertise.-- Bert Nordberg, President and CEO. Sony Ericsson
Congratulations to all the readers holding this book! ... These Lean ideas must be an integral part of the daily operations of your business. I am going to get each and every one of my management team a copy of this brilliant book at the start for our own Lean journey.-- Lennart Käll, CEO, Wasa Kredit
It's one thing to develop a concept. It's another to make it sing. This is the hymnal.-- Dr. Don V. Steward, CEO Problematics, Professor Emeritus, Sacramento State University, inventor of DSM
... a must read for CIOs everywhere.
-- Julian Amey, Principal Fellow, Warwick University
About the Author: George Gonzalez-Rivas has been a process improvement consultant for most of his life and has worked with several consulting companies, most recently as a partner for PA Consulting Group. He has advised telecom, energy, and product development organizations, and is the inventor of the Infel Matrix approach to information modeling. He is continuously improving his Lean skills. He is currently the national director of AnyLogic America. He lives in New Jersey with his wife and two children.
Linus Larsson, until recently a partner at PA Consulting, is now pursuing new business ventures with The Quest Group while he is at work on yet another new book. As an advisor on strategy and performance improvement to large international corporations for more than 20 years, Linus has worked with high-performance companies in a range of industries, including manufacturing, financial services, health care, and business services. He has held senior management positions with several global business services corporations, where he has helped pioneer a number of Lean initiatives. His diverse experience and innovative approach, along with his record of success, make him a leading thinker, as well as a much sought after writer, speaker, and advisor on effective ways to apply Lean philosophy in a non-factory environment. Linus is based in Stockholm where he lives with his wife and three children.
