Fast Break Book by Jim Roche - Bookswagon UAE
Home > Business & Economics > Business & management > Operational research > Fast Break
Fast Break

Fast Break


     0     
5
4
3
2
1



Out of Stock


Notify me when this book is in stock
About the Book

Fast Break addresses the increasing challenges that today's automotive dealers face. Over a period of decades, dealers developed a transaction/centric mindset. Given that you only have the opportunity to sell a new vehicle every 4-7 years this may be understandable. Unfortunately this mindset has crept into the service department, which needs to have the opposite orientation. By embracing a customer-centric approach to your service business, you can counteract the increasing threats from slowing vehicle sales, margin compression and existing and new competition. Using facts, figures and insights gleaned from interviews with progressive service leaders and recent market research, Fast Break presents real world examples to provide a new approach to addressing the challenges of today and tomorrow. From the author: Sorry about the purchase price, it's due to this being a color book and the low print quantity. The book was produced for the benefit of the industry, neither Jim Roche or Cox Automotive are paid any money from the sales of Fast Break.
About the Author: Jim Roche brings more than 30 years of automotive fixed operations high-tech experience. Mr. Roche is currently a Vice President and Fixed Operations subject matter expert for Cox Automotive's Xtime and Kelley Blue Book. Previously, Roche was founder and chief executive officer of AutoPoint, where he was the visionary and driving force behind the development of the industry's first multi-channel marketing platform, its adoption by hundreds of dealers and its subsequent acquisition by SRS; Solera acquired SRS in 2013. Over the course of his career, Roche has visited more than 2,000 dealerships, providing his expertise to create modern experiences that generate growth and profitability. Prior to AutoPoint, Roche was chief executive officer of Ocentrix Inc., which developed a modern technology automotive dealership management system. Roche also served as vice president of product management at Autobytel, where he oversaw the Autobytel product portfolio and drove the development of the RPM CRM platform, and as senior vice president of operations at Newgen during the company's rapid growth to over 5,000 dealerships and its 1999 IPO. While at Newgen, he oversaw the creation of the automotive industry's first web-based on-demand marketing tool, Carabunga.com. Roche has been recognized as an industry leader with a highly respected voice on issues and trends in the marketplace. He has presented at a range of automotive industry events and has published numerous articles on fixed operations, technology and customer retention.He is the author of two books which outline practical strategies on how to optimize profits and customer retention in fixed operations: Fast Lane: How to Accelerate Service Loyalty and Unlock its Profit-Making Potential (2017), and Fast Break: Creating A Customer-Centric Operating Philosophy for Automotive Service (2018, new chapter and re-published 2019).


Best Sellers



Product Details
  • ISBN-13: 9781543997446
  • Publisher: Bookbaby
  • Publisher Imprint: Bookbaby
  • Height: 231 mm
  • No of Pages: 184
  • Spine Width: 15 mm
  • Weight: 503 gr
  • ISBN-10: 1543997449
  • Publisher Date: 14 Mar 2020
  • Binding: Hardback
  • Language: English
  • Returnable: Y
  • Sub Title: Creating a Customer-Centric Operating Philosophy for Automotive Service
  • Width: 155 mm


Similar Products

Add Photo
Add Photo

Customer Reviews

REVIEWS      0     
Click Here To Be The First to Review this Product
Fast Break
Bookbaby -
Fast Break
Writing guidlines
We want to publish your review, so please:
  • keep your review on the product. Review's that defame author's character will be rejected.
  • Keep your review focused on the product.
  • Avoid writing about customer service. contact us instead if you have issue requiring immediate attention.
  • Refrain from mentioning competitors or the specific price you paid for the product.
  • Do not include any personally identifiable information, such as full names.

Fast Break

Required fields are marked with *

Review Title*
Review
    Add Photo Add up to 6 photos
    Would you recommend this product to a friend?
    Tag this Book Read more
    Does your review contain spoilers?
    What type of reader best describes you?
    I agree to the terms & conditions
    You may receive emails regarding this submission. Any emails will include the ability to opt-out of future communications.

    CUSTOMER RATINGS AND REVIEWS AND QUESTIONS AND ANSWERS TERMS OF USE

    These Terms of Use govern your conduct associated with the Customer Ratings and Reviews and/or Questions and Answers service offered by Bookswagon (the "CRR Service").


    By submitting any content to Bookswagon, you guarantee that:
    • You are the sole author and owner of the intellectual property rights in the content;
    • All "moral rights" that you may have in such content have been voluntarily waived by you;
    • All content that you post is accurate;
    • You are at least 13 years old;
    • Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.
    You further agree that you may not submit any content:
    • That is known by you to be false, inaccurate or misleading;
    • That infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
    • That violates any law, statute, ordinance or regulation (including, but not limited to, those governing, consumer protection, unfair competition, anti-discrimination or false advertising);
    • That is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
    • For which you were compensated or granted any consideration by any unapproved third party;
    • That includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
    • That contains any computer viruses, worms or other potentially damaging computer programs or files.
    You agree to indemnify and hold Bookswagon (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Bazaarvoice, Inc.), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.


    For any content that you submit, you grant Bookswagon a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell, transfer, and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you. Additionally,  Bookswagon may transfer or share any personal information that you submit with its third-party service providers, including but not limited to Bazaarvoice, Inc. in accordance with  Privacy Policy


    All content that you submit may be used at Bookswagon's sole discretion. Bookswagon reserves the right to change, condense, withhold publication, remove or delete any content on Bookswagon's website that Bookswagon deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use.  Bookswagon does not guarantee that you will have any recourse through Bookswagon to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, Bookswagon reserves the right to remove or to refuse to post any submission to the extent authorized by law. You acknowledge that you, not Bookswagon, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Bookswagon, its agents, subsidiaries, affiliates, partners or third party service providers (including but not limited to Bazaarvoice, Inc.)and their respective directors, officers and employees.

    Accept

    New Arrivals



    Inspired by your browsing history


    Your review has been submitted!

    You've already reviewed this product!