framework for managing the security risks to customers on the mobile payment ecosystem in Tanzania

Master's Thesis from the year 2015 in the subject Computer Science - IT-Security, course: Information Technology, language: English, abstract: The trend of mobile payment businesses in Tanzania is steadily growing with the potential to revolutionize cash dominant economy to cashless which remarks the growing of financial inclusion in the country. However, that development brings many issues regarding customer security in Tanzania due to insufficient knowledge of users, poor information delivery channels, lack of appropriate legal infrastructure and inappropriate security properties. This study intended to propose a framework for addressing the potential security risks to customers on the mobile payments in Tanzania. In fulfilling that objective, the study explored the potential security risks to customers; the roles of the mobile payments stakeholders in securing customers; the legal gaps in customer security; the liability for securing customers and lastly proposed a framework for managing the security risks to customers on the mobile payment. The research was a case study of the potential security risks to customers on the mobile payments in Tanzania and used exploratory and descriptive approaches to enable familiarization of the potential security risks to customers on the mobile payments in Tanzania and better data analysis. The study employed purposive sampling techniqueto draw a sample and used a structured questionnaire tocollect data. Data were captured by using SPSS and analyzed with MS Excel. Both qualitative and quantitative research approaches were used for better interpretation and presentation of findings. By synthesizing the literature review and empirical findings, this thesis has proposed a framework for managing security risks to customers on mobile payments in Tanzania. The core elements of this framework include collaboration of stakeholders, risk management program, customer awareness program and legal and policy reforms. This study recomme
About the Author: Ireneus Rugashoborora Mathias, was born in 1971 in the North Western region, officially called Kagera region, in Missenyi district. He attended the Primary School between in 1980 to 1986 at Budandika II PS, Ordinary Secondary School in 1987 to 1990 at Bwabuki Secondary school and an Advanced Education in 1991 to 1993 at Ihungo SS. He persued Undergraduate degree in 1998 at the University of Dar es Salaam, Tanzania and a MSc in Information Technology and Management from the Avinashilingam University, India in 2015. Ireneus Rugashoborora Mathias, is an employee of the United Republic of Tanzania serving as an Information Technology Specialist. In his carrier, he has attended diverse range of training including good governance, information systems and information security. In his work: A framework for managing security risks to customers on the mobile payment ecosystem in Tanzania, he has investigated about customers vulnerabilities on the mobile payments, advocated the rights of the users of the mobile payments and proposed the security measures to deter customers vulnerabilities and security risks on the mobile payment ecosystem in Tanzania, where the business is not only juvenile but also it is not properly regulated. By proposing that framework, he has managed to provide a common understanding of all key players of the mobile payments in managing the potential security risks to their customers through aligning policy, business, and technological approaches in securing customers. Thus this book is important to stakeholders at all levels as it enables to understand the common security risks to customers on the mobile payment ecosystem and the remedies to these security risks on the mobile payment ecosystem!