Front Office Book by P Abbott - Bookswagon UAE
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Front Office

Front Office


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International Edition


About the Book

Designed for all students of hospitality and tourism management, the second edition of this best selling text gives a modern approach to front office operations and management using realistic scenarios set in the hotel environment Key features of this essential text: - user-friendly style of writing and accessible page layout enables students to use it as a reference book as well as a textbook- updated in the light of recent developments such as global distribution systems and the internet- greater focus on increasing yield and expansion of vital management aspects such as staffing and equipment- additional extended, practical exercise material.Front Office reflects the importance of different features of the receptionist's work and is divided into four main sections: - Procedural aspects- Dealing with people- Increasing yield- Management aspectsFront Office is ideal for GNVQ/ BTEC students, those taking the professional exams of the HCIMA, and for undergraduates and postgraduates studying hospitality and tourism management and all relevant executive courses.


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Product Details
  • ISBN-13: 9780750642309
  • Publisher: Routledge
  • Publisher Imprint: Routledge
  • Depth: 19
  • Height: 247 mm
  • No of Pages: 212
  • Series Title: English
  • Sub Title: Procedures, Social Skills, Yield and Management
  • Width: 189 mm
  • ISBN-10: 0750642300
  • Publisher Date: 29 Mar 1999
  • Binding: Paperback
  • Edition: 2 Rev ed
  • Language: English
  • Returnable: N
  • Spine Width: 13 mm
  • Weight: 449 gr


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