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Gestione Amministrativa E Qualità del Servizio

Gestione Amministrativa E Qualità del Servizio


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About the Book

L'obiettivo della ricerca è stato quello di determinare la relazione tra gestione amministrativa e qualità del servizio nell'Unità di Gestione Educativa Locale Bellavista (Unidad de Gestión Educativa Local Bellavista). Con un approccio quantitativo di base, un disegno non sperimentale, un livello descrittivo correlazionale e trasversale, la cui popolazione era di 1282 persone e il campione di 295 insegnanti, la tecnica di raccolta dei dati è stata l'indagine e lo strumento il questionario. I risultati hanno stabilito che il livello delle dimensioni della gestione amministrativa era buono: pianificazione con il 67%, organizzazione con il 56%, direzione con il 59% e controllo con il 52%. Allo stesso modo, la qualità del servizio è buona: elementi tangibili con il 50%, empatia con il 48%, affidabilità con il 44%, reattività con il 45% e sicurezza con il 52%. Si conclude che esiste un'elevata relazione positiva tra gestione amministrativa e qualità del servizio. Utilizzando l'analisi statistica Rho di Spearman, si è ottenuto un coefficiente di 0,878 (relazione positiva elevata) e un valore p di 0,000 inferiore a 0,01, che ammette l'esistenza di una relazione positiva elevata e significativa tra le variabili; inoltre, la qualità del servizio dipende per il 77% dalla gestione amministrativa.


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Product Details
  • ISBN-13: 9786205883877
  • Publisher: KS Omniscriptum Publishing
  • Binding: Paperback
  • Language: Italian
  • Returnable: N
  • Weight: 213 gr
  • ISBN-10: 6205883872
  • Publisher Date: 09 Apr 2023
  • Height: 229 mm
  • No of Pages: 104
  • Spine Width: 6 mm
  • Width: 152 mm


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