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Gestão Administrativa E Qualidade Do Serviço

Gestão Administrativa E Qualidade Do Serviço


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International Edition


About the Book

O objectivo da investigação era determinar a relação entre a gestão administrativa e a qualidade do serviço na Unidade Local de Gestão Educativa Bellavista. Com uma abordagem quantitativa básica, desenho não experimental, nível descritivo correlacional e transversal, cuja população era de 1282 pessoas e amostra de 295 professores, a técnica de recolha de dados foi o inquérito e o instrumento foi o questionário. Os resultados determinaram que o nível das dimensões de gestão administrativa era bom: planeamento com 67 %, organização com 56 %, direcção com 59 % e controlo com 52 %. Do mesmo modo, a qualidade do serviço foi boa: elementos tangíveis com 50%, empatia com 48%, fiabilidade com 44%, capacidade de resposta com 45% e segurança com 52%. Conclui-se que existe uma relação altamente positiva entre a gestão administrativa e a qualidade do serviço. Utilizando a análise estatística Spearman's Rho, foi alcançado um coeficiente de 0,878 (relação positiva elevada) e um valor p inferior a 0,01, o que admite que existe uma relação positiva elevada e significativa entre as variáveis; além disso, a qualidade do serviço depende 77 % da gestão administrativa.


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Product Details
  • ISBN-13: 9786205883884
  • Publisher: KS Omniscriptum Publishing
  • Binding: Paperback
  • Language: Portuguese
  • Returnable: N
  • Weight: 218 gr
  • ISBN-10: 6205883880
  • Publisher Date: 09 Apr 2023
  • Height: 229 mm
  • No of Pages: 104
  • Spine Width: 6 mm
  • Width: 152 mm


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