Tripp and Bies educate employees and managers about the right and wrong ways to deal with workplace conflict, specifically revenge. The authors have amassed dozens of lively stories, insights and counter-intuitive truths to bring to the book. Not only will managers and employees find this information useful and entertaining, but most readers will find applications in their home lives as well as in their work lives.

The core argument is that revenge is about justice. Avenging employees are not unprofessional, out-of-control employees; rather, they are victims of offenses who feel compelled to seek justice on their own. The authors address specific questions, such as:

• What kinds of offenses result in revenge?
• Why do some victims respond more aggressively to harm than others?
• What role does the organization play in how victims respond to offenses?
• What's the best advice for managers who wish to prevent their employees from seeking revenge?
• Most employees experience the desire for revenge, and are ready to settle their own scores at work when management won't enforce justice.

This book offers a model that sequences avengers' thoughts and behaviors, from the beginning of the conflict to its end. The model is grounded in scientific research and organizes disparate findings into a whole.

Bies has received several teaching awards, including the Best Teacher award at Northwestern University's Kellogg School of Management. At Georgetown, he has twice received the Joseph Le Moine Award for Undergraduate and Graduate Teaching Excellence at the McDonough School of Business, and he received the Outstanding Professor of the International Executive MBA Program (IEMBA-2) at the McDonough School of Business. He received his Ph.D. from Stanford University in organizational behavior, and a B.A. in business administration and an M.B.A. from the University of Washington.

Thomas M. Tripp is a professor of management and operations at Washington State University. Professor Tripp has published dozens of research articles in scientific journals on the subject of workplace conflict and organizational justice. Currently, he is chair of the Conflict Management Division of the Academy of Management, the professional association of nearly twenty thousand management professors. He also serves on the editorial boards of Negotiations and Conflict Management Research, International Journal of Conflict Management, Journal of Organizational Behavior, and the Journal of Management.

Tripp has taught courses in leadership skills and in negotiation skills. He has twice received the award for Outstanding Faculty Teaching from WSU's College of Business. He also won the Students'Award for Teaching Excellence from theWSU Vancouver campus students. Finally, he was inducted into WSU's Teaching Academy as one of twelve inaugural members, and served as its vice chair.

He received a Ph.D. in organizational behavior from the Kellogg School of Management at Northwestern University, and a B.S. in psychology from the University of Washington. Born and raised in Seattle, he continues to live in the Pacific Northwest.