Global Perspectives on Service Science: Japan by James C. Spohrer
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Global Perspectives on Service Science: Japan

Global Perspectives on Service Science: Japan


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About the Book

Introduction.- Service Innovation in Japan and Service-Dominant Logic.- Context Management Approach to Value Co-Creation: Toward Dynamic Process Model of Customer as Value Co-Creator.- Human Behavior Observation for Service Science.- Community-based participatory service engineering: Case studies and technologies.- Methodology of Workshop-Based Innovative System Design Grounded in Systems Engineering and Design Thinking.- Wants Chain Analysis: Analysis and design methods of social systems taking into consideration the diversity of people's needs.- Interactive Service Design Method: Application to Aircraft Operations at Haneda Airport.- Service Design in Tourism: Encouraging a cooperative relationship between professional design and non-professional design.- Value Co-Creation Process and Value Orchestration Platform.- Formalizing expert knowledge through machine learning.- Agent-based Simulation for Service Science.- Temporal-Spatial Collaboration Support for Nursing and Caregiving Services.- Quest for Equation of Life: Scientific Constraints on How We Spend our Time.- The Spread of Services and Consumer Value Co-Creation.- Sustainability and Scalability in Japanese Creative Services.- Knowledge Structuring Tools for Decision Support Service: An Overview of Citation-based Approach.- R&D servitization in the manufacturing industry.- MANGA-case training for global service science.- Creation of Service Science Curriculum for Customer-Oriented Business Innovation.- Service Engineering Road Map of Ministry of Economy Trade and Industry in Japan.


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Product Details
  • ISBN-13: 9781493980888
  • Publisher: Springer-Verlag New York Inc.
  • Binding: Paperback
  • Language: English
  • Returnable: N
  • Spine Width: 19 mm
  • Width: 156 mm
  • ISBN-10: 1493980882
  • Publisher Date: 26 May 2018
  • Height: 234 mm
  • No of Pages: 349
  • Series Title: Service Science: Research and Innovations in the Service Eco
  • Weight: 557 gr


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