Do you struggle with customers who pay late? Are you afraid to lose customers because you want what is rightfully yours? Are you tired of calling customers again and again, hearing the same promises? Then this book is for you. Happy Customers Faster Cash is for business people, either fresh or seasoned, with or without a background in finance, who want to dramatically shorten the time required to convert accounts receivable into cash as well as their 'on the job learning curve' . Read and learn all about getting paid on time and keeping good customer relationships from people who have already been there.
- - Many practical tips and examples
- - Learn to better manage and control your own cash flow
- - Deal with excuses in a customer friendly and effective way
- - Take the lead and get paid....on time!
This edition is part of an international series. If you are about to do business in Hong Kong or considering doing business in Hong Kong (on open account terms), then Happy Customers Faster Cash Hong Kong edition is an excellent start.
"The authors have put together an excellent resource for the modern credit & collection manager. The clever and succinct images and graphs alone are worth your investment of time and money - all the rest, and it is considerable, is a bonus!"
Tim Paulsen, Author of "Paid in Full", Managing Director International Centre for Professional Collections / T.R. Paulsen & Associates, Canada
"A book well defining credit management and control and how you can establish happy customers, whilst balancing prompt payment through correct understanding and practice. A lot of research and case study has gone into the book, which makes the book exceptional and worth-reading. Well done!"
Benedict Wong, President & CEO of Total Credit & Risk Management Group, Hong Kong
"Hong Kong is the only city of China supporting legally both English and Chinese as the official languages. If you want to do business in China, you should work with the Hong Kong companies as the stepping stone to China market. In "Happy Customer, Faster Cash, Hong Kong Edition", you will find many useful tools and tips about the credit management practices when you deal with the Hong Kong companies. I particularly like the section of 3rd party report with verified data. This is very essential for business assurance."
David Ho, General Manager of Tradegood, Intertek (www.tradegood.com), Hong Kong
"This book serves as an excellent resource for enterprises newly, or potentially interested in growing with sustainable margin and profit. For associates and professionals expanding or changing careers, Happy Customers, Faster Cash offers an outside-of-the box treatment of the key areas of importance to the success of any credit and collection organization, regardless of enterprise size. In a concise manner, the reader is introduced to credit analysis techniques, invoice conversion process and practices, the fundamentals of process flow analysis, customer portfolio management and as well, various negotiation and problem resolution solutions, all invaluable to the team spirit required for the highest level of enterprise success. Challenges addressed are real-world oriented and deliver recommendations that contribute to the profitable expansion strategies of any enterprise. It is both readable and digestible for any person interested in any of the topics discussed. Fine work!"
Patrick O. Connelly Phd, Founder and CEO Tao Institute for Credit and Risk Management, Clearwater, Florida
About the Author: Marcel Wiedenbrugge
Marcel Wiedenbrugge is managing director of WCMConsult. Marcel combines knowledge and experience in account management/sales, credit management, service management and related software solutions. In the past he worked for companies like Ricoh, Van Ommeren Ceteco, PCD Polymere and Yamaha Musical Instruments Europe. Most of the time he worked in a B2B environment, but he is also quite familiar with retail. Marcel is an entrepreneur, speaker, writer, researcher, trainer and consultant. He develops, organizes and conducts workshops, trainings and seminars. He frequently writes articles and is the author of several books.
www.wcmconsult.com marcel.wiedenbrugge@wcmconsult.com Alexander Lo
Alexander has over 25 years of experience in Business Information Management and Information Technology. Previously, he has held leadership positions in the world's leading Business Information providers, including Managing Director of Thomson Reuters Asia, and General Manager of Dun & Bradstreet (D&B), Hong Kong and Taiwan. In addition, he personally managed Hong Kong's Commercial Credit Bureau while working with D&B, and the Consumer Credit Bureau through his directorship at TransUnion Limited. With a long career at General Electric (GE), Alexander developed a keen interest in how to manage businesses using Business Information. Alexander is a frequent speaker in media, at academic institutions, and industry seminars and conferences across Greater China, focusing on credit & compliance management, new market penetration and cross cultural management issues.
happy.customer@fabutx.com Cliff Wynn Cliff Wynn is managing director of RK Business Training Ltd. Cliff has both experience of working in the training, collections and tracing industry for many years. He has also worked with and for many of the leading professional bodies within the credit and collections industry, including the role of Head of Training for the Institute of Credit Management. During his career Cliff has worked with many large organizations on various training programmes in the collections area. Clients have included, Orange, Shell, Marston Group, Brighthouse, NPower, British Gas, Polycom BV, and the Finance and Leasing Association.
www.rkbusinesstraining.co.uk cliff@rkbusinesstraining.co.uk
