Healthcare Systems Ergonomics and Patient Safety 2011: Proceedings on the International Conference on Healthcare Systems Ergonomics and Patient Safety (HEPS 2011), Oviedo, Spain, June 22-24, 2011

The vision of HEPS is represented by the bridge connecting the past and future of healthcare services, as well as ergonomists and clinicians, patients and providers. Previous HEPS conferences (Florence 2005 and Strasbourg 2008) successfully contributed to highlight and develop the contribution of ergonomics to patient safety, thanks to the participation of researchers, practitioners and patient advocates. The third HEPS conference held in Oviedo, Spain from 22-24 June, 2011 was jointly organized by IEA, AEE and SIE and focused on the challenges healthcare ergonomics faces in designing healthcare services as the co-product of the interaction between clinicians and patients. HEPS 2011 deals in particular with specific tracks dedicated to patient centred design of biomedical devices, intelligent information systems and clinical pathways for the acute and chronic conditions. Oviedo has shown to be an enchanting venue to host HEPS. Its convivial atmosphere has favoured the interactions between ergonomists, clinicians and patients. The scientific contributions and the patient stories successfully intertwined in the plenary and interactive sessions, to finally evolve in a consensus document on healthcare ergonomics and patient safety.

Table of Contents:
Foreword; Main lectures: Healthcare and patient safety: How human factors and ergonomics must help; Human factors and ergonomics in surgical safety: That was then, this is now; Delivering compassionate health care and patient safety through strategic ergonomic interventions; Improving reliability of care: The Danish Safer Hospital Programme; Patient handling interventions; The evaluation of patient handling interventions in healthcare; People—designing competences for patient safety; New patient safety social marketing and communication campaign strategy: Georgia case; Cognitive processes and clinical decision making; Naturalistic decision making and sensemaking process in the clinical teams; Human error in clinical pathways; Healthcare ergonomics litigations; Communicating the healthcare experience; Designing the healthcare experience; Inside stories: The patient’s experience; Designing patients’ participation; Designing competences for patient safety; Elder people and safety; System reliability and patient safety; Resilience engineering for patient safety; Simulation for training; Healthcare quality and ergonomics; Care in hospital, ambulatory settings, long-term care and at home; Organizational culture/climate and patient safety; Error analysis methods; Organizational design of healthcare systems; Clinical risk management and medical performances; Homecare and safety; Evidence based design; Wayfinding and layout; Healthcare architecture and organization; Safety by design; Information technology and learning reporting systems; Design for usability for surgical and medical devices; Healthcare information technology, such as electronic health record, computerized provider order entry, bar coding medication administration; Human-computer interaction and usability; Maintenance of biomedical devices and patient safety; New services and tools for patient safety; Medication errors; Infection control; Risks in OR, ICU and ER; Errors in radiology and laboratory; Patient falls; Methods for benchmarking of the best practices; Occupational stress; Patient handling ergonomics and muscleskeletal disorders; Occupational injuries and accidents; Epidemiological approaches; Miscellaneous; Workshops and special sessions.