This third edition presents and dissects a wide variety of HIT failures so that the reader can understand in each case what went wrong and why and how to avoid such problems, without focusing on the involvement of specific people, organizations, or vendors. The lessons may be applied to future and existing projects, or used to understand why a previous project failed. The reader also learns how common causes of failure affect different kinds of HIT projects and with different results.

Cases are organized by the type of focus (hospital care, ambulatory care, and community). Each case provides analysis by an author who was involved in the project plus the insight of an HIT expert. This book presents a model to discuss HIT failures in a safe and protected manner, providing an opportunity to focus on the lessons offered by a failed initiative as opposed to worrying about potential retribution for exposing a project as having failed. Access expert insight into key obstacles that must be overcome to leverage IT and transform healthcare.

Each de-identified case study includes an analysis by a group of industry experts along with a counter analysis. Cases include a list of key words and are categorized by project (e.g. CPOE, business intelligence). Each case study concludes with a lesson learned section. Thought provoking commentary chapters add additional context to the challenges faced during HIT projects, from social and organizational to legal and contractual.

Editor

Dr. Jonathan Leviss, MD FACP, has championed technology-enabled transformation in healthcare for over 20 years, including serving as: the first CMIO at New York City Health + Hospitals, a decade before Meaningful Use; CMO at Sentillion, making single sign-on a standard in healthcare; and a physician leader creating value across large and small health systems, health plans, and for profit and not for profit companies. Dr. Leviss is the Medical Director for Adult Medicine at the Greater New Bedford Community Health Center in Massachusetts and faculty at the Brown University School of Public Health. He is board-certified in internal medicine by the American Board of Internal Medicine (ABIM) and in the subspecialty of clinical informatics by the American Board of Preventive Medicine (ABPM).

Associate Editors

Dr. Melissa Baysari, PhD, is Associate Professor in Digital Health at the University of Sydney, Australia. Her research interests include human factors and computerized decision support, with a focus on digital solutions to support medication management. Prior to focusing on medication safety since 2009, Dr. Baysari studied railway safety and train driver errors.

Dr. Christopher Corbit, MD, is the Medical Informatics Director for SC TeamHealth and the Facility Medical Director for Colleton Medical Center. He previously served as the Chief Medical Informatics Officer for Emergency Medicine Physicians/US Acute Care Solutions for over 8 years. He is a practicing emergency medicine physician and also a Principal at the HealthLytix Consulting Group.

Dr. Catherine Craven, PhD, is a Senior Clinical Informaticist at the Institute of Healthcare Delivery Science and the IT Department of the Mt. Sinai Health System in New York. She has worked in industry, provider healthcare, and library sciences. She received her PhD in clinical informatics as a National Institutes of Health (NIH)/National Library of Medicine Health Informatics Research Fellow at the University of Missouri.

Mr. David Leander is an MD-MBA candidate at Dartmouth University, class of 2020. He worked on EHR projects at many health systems before medical school as a project manager at Epic Systems and continues as a consultant since entering medical school. Mr. Leander hopes to continue his formal informatics training in residency.

Dr. Karl Poterack, MD, is board-certified in clinical informatics as well as anesthesiology. He serves as the Medical Director for Applied Clinical Informatics for Mayo Clinic; he practices anesthesiology at the Mayo Clinic Hospital in Phoenix, Arizona.

Dr. Eric Rose, MD, is the Vice President of Terminology Management at Intelligent Medical Objects (IMO), responsible for managing terminology content creation operations as well as contributing to company-wide product, go-to-market, and partner engagement strategy. Dr. Rose has held numerous health informatics leadership positions in health systems and industry; he is also a family physician and clinical faculty at the University of Washington School of Medicine.

Dr. Richard Schreiber, MD, is an Associate CMIO for the Geisinger Health System at Geisinger Holy Spirit Hospital; the Regional Assistant Dean of the Geisinger Commonwealth School of Medicine; a practicing hospitalist; and an informatics researcher focusing on clinical decision support, documentation, and venous thromboembolic disease. He is board-certified in clinical informatics.

Dr. Christina Stephan, MD, PhD, has over 15 years of experience in advancing innovative health technology and EHR solutions for clinical and population health systems through strategic planning, education, research and development, including the Director of Medical Informatics at Health Book, an Associate Director of Health Management and Informatics at the University of Missouri School of Medicine, and the Co-chair of the AMIA Public Health Informatics Working Group.

Dr. Kai Zheng, PhD, focuses on consumer-facing technologies and design; he is an Associate Professor of Informatics at the Donald Bren School of Information and Computer Sciences and the Director of the Center for Biomedical informatics at the Institute for Clinical and Translational Science, both at the University of California--Irvine. He is the Chair of the AMIA CIS-WG.

Contributing Experts, Authors, and Author Teams

Jeffrey Adams, PhD, RN; Audrey Parks, MBA; and Virginia Williams, MSN, RN

Lawrence B. Afrin, MD; Frank Clark, PhD; John Waller, MD; Patrick Cawley, MD; Timothy Hartzog, MD; Mark Daniels, MS; and Deborah Campbell, RN

Melissa Baysari, PhD

Pam Charney, PhD, RD

Christopher Corbit, MD

Catherine Craven, PhD

Chris Doyle, MD

Wen Dombrowski, MD

Michael Gallagher, MD, MPH

Nicholas Genes MD, PhD, and Romona Tulloch, MS, RN

Justin Graham, MD, MS

Brian Gugerty, DNS, RN

Christopher Harle, PhD; Marvin Dewar, MD, JD; and Laura Gruber, MBA, MHS

Jacqueline Henriquez, RNC, MSN

Melinda Jenkins, PhD, FNP

Henry W. Jones III

Bonnie Kaplan, PhD

Gail Keenan, PhD, RN

David Leander

Christoph Lehmann, MD; Roberto A. Romero, BS; and George R. Kim, MD

Jonathan Leviss, MD

Steven Magid, MD, Richard Benigno, and Jessica Kovac

George McAlpine, MBA RN and Aditi Vakil, MBBS, MHA

Sandi Mitchell, BS Pharm, MSIS

Ilene Moore, MD

Kenneth Ong, MD, MPH

Paul Oppenheimer, MD

Larry Ozeran, MD

Patrick A. Palmieri, EdS, RN

Liron Pantanowitz, MD and Anil V. Parwani, MD, PhD

Eric Poon, MD, MPH

Brad Rognrud, MS, RPh

Eric Rose, MD

Karl Poterac, MD

Richard Schreiber, MD, and John Knapp, MSISEM

Robert Schwartz, MD

Scot Silverstein, MD

Christina Stephan, MD, PhD

Diane Stevens, RN

Walton Sumner, MD and Phil Asaro, MD

Aditi Vakil, MBBS, MHA and Ken Koppenhaver, BSN, PhD

Vivian Vimarlund, Bahlol Rahimi, and Toomas Timpka

Riikka Vuokko, Anne Forsell, and Helena Karsten

Edward Wu, MD

Kai Zheng, PhD