Integrating Wireless Technology in the Enterprise: PDAs, Blackberries, and Mobile Devices

Integrating Wireless Devices in the Enterprise provides a solution that every enterprise can use, described in terms of scope, feasibility and return on investment, architecture, and data structures. The solution Wheeler offers here is scalable from a single handheld and single desktop to small workgroup to large enterprise environments. The number of devices is not a determinant of success or failure. It's more often the planning and managing of them that's crucial. This book also provides tools to deal with the increase of devices, and the corresponding complexity of managing those resources and the increase in cost to the firm.

Table of Contents:
Author Information Preface Acknowledgments 1 Introduction and Handheld Basics Executive Summary 1.1 Avoiding the “That's the Way We've always Done it” Trap 1.2 What is a Personal Digital assistant? 1.3 What it is Not? 1.4 How Do We Get the Most Out of it? 1.5 So We Ask again, “What is a PDA?” 1.5.1 It is Portable 1.5.2 It is Convenient 1.5.3 It Helps You Remember 1.5.4 It is Scalable 1.5.5 It Comes in Different Flavors 1.5.6 It is an Extension to Your PC 1.5.7 It is Open to Software Developers to Solve Your Problems 1.6 So What Does a PDA Buy Me? 1.6.1 It Promotes a Professional Image 1.6.2 It Reduces Paperwork 1.6.3 It Reduces Errors 1.6.4 It is Cool! 1.7 Use it Like it Was intended to be Used 1.8 Baseline Features 1.9 Calendar 1.10 Contacts or Phone Book 1.11 Tasks/To-Do's 1.12 Notes/Memos 1.13 Email Summary 2 Handhelds as industrial Strength tools Executive Summary 2.1 Barcoding 2.2 Barcode Symbology and Formats 2.3 Scanners and Decoders 2.4 Batch Scanners 2.5 Wireless Scanners 2.6 Additional Software and A-Os 2.7 Cellular Phones 2.8 Wireless Standards 2.9 High Points of the 802.11 Standards Summary 3 Laying the Groundwork for Success Executive Summary 3.1 Business Justification 3.2 Cost 3.3 Scope 3.4 Schedule 3.5 Putting Cost, Scope, and Schedule Together 3.6 Feasibility Analysis 3.7 Feasibility Analysis Matrix 3.8 Identify Critical Success Factors Summary 4 How Do We Know Where to Go Without a Plan? Executive Summary 4.1 Planning 4.2 Request for Information System Services 4.3 Preliminary Investigations 4.4 Problem Analysis 4.5 Pest Management Problem Description 4.6 Describe Current Situation 4.7 Problem or Opportunity Statements 4.8 Basic Workflow (Process) Design 4.9 Problems, Opportunities, Objectives, and Constraints Matrix 4.10 Systems Analysis 4.11 Solution Analysis 4.12 Candidate Systems Matrix 4.13 Management Approval Summary 5 When Does it Make Sense to Do a Project and When Doesn’t it? Executive Summary 5.1 OK, You've Got My attention, But Does it Make Sense to My Accounting Department? 5.2 It Sounds Expensive 5.3 When Does it Make Sense and When Doesn’t it? 5.4 I’m a “Bottom-Line Kind of Guy.” Show Me the Numbers 5.5 Systems Analysis 5.6 Preliminary Investigations 5.7 Problem Analysis 5.8 Requirements Analysis 5.9 Feasibility Analysis 5.10 The Challenge 5.11 The Method 5.12 Environment Complexity 5.13 End-User Complexity 5.14 Expanded Requirements 5.15 The Results 5.16 Decision Tables 5.17 Decisions and Conclusions 5.18 How Will I Know if it Makes Money to Do This? 5.19 What are the Next Steps? 5.20 The Challenge 5.21 End-User Mobility 5.22 End-User Complexity 5.23 Environment Complexity 5.24 Expanded Requirements 5.25 More Decision Tables 5.26 Decisions and Conclusions Summary 6 System Requirements and Project Success Executive Summary 6.1 System Requirements and Analysis Summary 7 Methodology, Application Development, and System Architecture Executive Summary 7.1 Methodology 7.2 Approach Overview 7.3 Process Models 7.4 Waterfall Method 7.5 Extreme Programming 7.6 Differences in Requirements Focus 7.7 Cultural Differences 7.8 Testing Approaches 7.9 Customer Focus 7.10 Methodology Conclusions 7.11 Application Development Environments 7.12 Code Warrior 7.13 Palmos Emulator (POSE) 7.14 GCC Compiler/PRC-tools 7.15 Satellite Forms Enterprise Edition 7.16 Pendragon Forms 7.17 Conduit Development Kit (CDK) 7.18 Java Development Environment (for the Blackberry) 7.19 Microsoft Windows Ce Developer's Kit 7.20 Other Notable Products 7.21 Design 7.22 Data Flow Diagram 7.23 High-Level Design 7.24 Decomposition Diagram 7.25 Low-Level Design 7.26 How Long is This Supposed to Take? 7.27 Implementation Schedule Summary 8 System architecture Executive Summary 8.1 Topology Terms and Concepts 8.1.1 Topology 8.1.2 Protocols 8.1.3 Token Ring 8.1.4 Ethernet 8.1.5 Fiber (Fiber Distributed Data Interface—FDDI) 8.1.6 Wireless (or Unbounded Transmission Media) 8.2 Physical Means of Transmission 8.2.1 Sneakernet 8.2.2 Category 5 Cabling 8.2.3 Type 1 Cabling 8.3 Topology Summary 8.3.1 Bluetooth 8.3.2 Infrared 8.3.3 Laser 8.3.4 Microwave 8.3.5 Radio 8.4 Other Important Terms and Concepts 8.4.1 Host or Server 8.4.2 Node 8.4.3 Wireless Directional Communication 8.4.4 Wireless Conclusions 8.5 Generalizations before We Move Forward with Your Project 8.6 Do Your Homework 8.7 Design it, Build it, and Test it 8.8 Communicate to Death, and then Communicate Some More 8.9 Are We Ready Yet? 8.10 Build it and they Will Come 8.11 Take a Deep Breath, Flip the Switch, and Watch What Happens 8.12 We Said What We Were Going to Do; We Did it, Now We are Going to Tell You What We Did 8.13 Ok, I’m Sold. What Gadgets are Right for Me? 8.14 Small Business (Single Site) Solution 8.15 Enterprise Solution (Single or Secure Multi-Site) 8.16 Enterprise-Wide Wireless Solution (EWWS) 8.17 Project Specifications 8.18 Small Business (Single Site) 8.19 Enterprise Solution (Single or Secure Multi-Site) 8.20 Enterprise Wireless Solution 8.21 How Do I Connect This to What I Have? Summary 9 My Firm Makes Widgets: What's in it for Me? Executive Summary 9.1 Sure it's Cool, But How Does it Work in My Business? 9.1.1 Telecommuters 9.1.2 Road Warriors 9.1.3 Hallway or Corridor Cruisers 9.1.4 Cube or office Dwellers 9.1.5 What Do You Have? 9.2 Case Study 1—Pest Management Operators (PMO) 9.2.1 Request for Information System Services 9.2.2 Problem or Opportunity Statements 9.2.3 Basic Workflow (Process) Design 9.2.4 Problems, Opportunities, Objectives, and Constraints Matrix 9.2.5 Feasibility Analysis Matrix 9.3 Critical Success Factors 9.4 Current Situation 9.5 Approach Considerations 9.6 Solution Analysis 9.7 Accountability 9.8 Resources 9.9 Efficiency 9.10 Forward-Thinking Flexibility 9.11 Prototyping 9.12 architecture 9.13 Suggestions and Lessons Learned 9.14 Have You Seen My Workforce? Summary 10 Case Study 2: Sales Force organization Executive Summary 10.1 Mobile Sales Force 10.2 Architecture 10.3 Have You Seen My Workforce? 10.4 Suggestions and Lessons Learned Summary 11 Case Study 3: Logistics Executive Summary 11.1 It's a Harsh World; Make the best of it 11.2 Architecture 11.3 Have You Seen My Workforce? 11.4 Suggestions and Lessons Learned Summary 12 Case Study 4: Information Services/Information Technology Applications Executive Summary 12.1 Our Own Worst Enemy 12.2 What is the End Goal? 12.3 Is This Enterprise- or Project-Based? 12.4 How Does This affect Enterprise Support Costs? 12.5 is This the Best Choice? 12.6 Architecture 12.7 Have You Seen My Workforce? 12.8 Suggestions and Lessons Learned Summary 13 Case Study 5: Executive Mobility Executive Summary 13.1 Management Technology 13.2 Architecture 13.3 Have You Seen My Workforce? 13.4 Suggestions and Lessons Learned Summary 14 Different Markets Have the Same Challenge Executive Summary 14.1 advertising & Marketing 14.2 Education 14.3 Hospitality 14.4 Sales Force automation and Customer Relationship Management 14.5 Technology Firms Summary 15 How am I Supposed to Manage This? Executive Summary 15.1 This Shouldn’t be Anything New 15.2 Hardware Standards 15.3 Software Standards 15.4 User Community Standards 15.5 Security Standards 15.6 Asset Management Overview 15.7 Hardware Management 15.8 Software Management 15.9 Asset Management 15.10 Refresh Cycle Strategy 15.11 Now That I Can’t Live without This, Disaster Strikes! 15.12 Disaster Recovery Standards 15.13 Training? What Training? 15.14 Ownership 15.15 Usability 15.16 Expectations 15.17 Costs (Mostly Hidden) 15.18 Training 15.19 Post-Training Summary 16 Now That it is Up and Running, How Do I Measure it? Executive Summary 16.1 Implementation 1—Pest Control Operation 16.2 Implementation 2—Outside Sales organization 16.3 Implementation 3—Logistics 16.4 Implementation 4—Information Services/Information Technology Support Applications 16.5 Implementation 5—Executive Mobility 16.6 When is it Time to Upgrade? I Just Paid for This! 16.7 How Do I Possibly Keep Up? Here We Go again Summary 17 Future Trends Executive Summary 17.1 Where Do We Go From Here? 17.2 What Can I Expect tomorrow and How Do I Prepare Now? 17.3 Future Devices and Wearable Computers 17.4 What's a Wearable? 17.5 What Else is Out there? 17.6 About SyncML 17.7 Managing the Future 17.8 Convergence of Tools 17.9 So What are the Lessons Learned? 17.9.1 Keep it Simple 17.9.2 Customization is the Key 17.9.3 Find Partners 17.9.4 become Device-Independent Summary Bibliography Glossary