Chapter 1: Azure Chatbots - An IntroductionChapter Goal: To make reader understand what is Azure Chatbots, what are its features and how do we make benefit our of it
No of pages 25
Sub -Topics
1. Introduction - Artificial Intelligence
2. Introducing - Azure and Azure Chatbots
3. How do use Azure Chatbots
Chapter 2: Design and implement Azure Chatbots Chapter Goal: Describe details of designing and implementing Azure Chatbot
No of pages: 20
Sub - Topics
1. Necessary requirements for creating Chatbots using Azure
2. Introducing Microsoft Bot Framework
3. Describe working of Azure Chatbot
4. Implementation using live example
Chapter 3: Manage messages in Chatbots application
Chapter Goal: Create messages to engage users No of pages: 20
Sub - Topics:
1. Send Welcome message to users
2. Add text and audio message 3. Create prompts
4. Create integrated set of dialogues 5. Use dialogue to manage complex conversation
Chapter 4: Deploy Azure Chatbots in different business scenarios Chapter Goal: Describe business scenarios in which chatbots will add benefits
No of pages: 25
Sub - Topics:
1. Describe business challenges
2.Implement chatbots to fix business challenges 3. Describe benefits
4. Describe end user experience
Chapter 5: Integration or Injection of Azure Chatbots with different application Chapter Goal: Explain how chatbots can be deployed or injected into internal application or external application,
No of pages: 20
Sub - Topics:
1. How to Integrate Chatbot with internal and external websites sites 2. Integrate Chatbots with application such as Facebook, Twitter and others
Chapter 6: Demonstrate business benefits of using Azure Chatbots Chapter Goal: Explains measures to derive business benefits of azure chatbots
No of pages: 20
Sub - Topics:
1. Describe advantages and disadvantages
2. Describe measures for benefits
Chapter 7: Create and use reusable solutions using Chatbots Chapter Goal: Describe how reusable solutions can be created and reused
No of pages: 20
Sub - Topics:
1. How reusable solutions can reused and created in Incident Management process
2. How Expert Connect program can created using Chatbots
3. Automate process
4. Eliminate duplicate tasks
Chapter 8: Create Digital Transformation
Chapter Goal: Create digital experience by enhancing Customer experience No of pages: 15
Sub - Topics:
1. Improve customer satisfaction
2. Create new selling opportunity for customer
3. Develop insights by analyzing customer behavior
About the Author: Charles David Waghmare worked as Global Yammer Community Manager from 2011 until mid-2018 with Capgemini. Previously he was Community Manager of SAP-based communities at ATOS where he managed communities using TechnoWeb 2.0 - a Yammer-like platform. In this Communities of Practice (CoP) initiative, Charles was also responsible for managing community sites built in SharePoint. Further, at ATOS, Charles was global rollout manager for a structured document-management system built in SharePoint.
